Office Manager

Office Manager

The Office Manager is responsible for assisting in staffing, training in tax preparation, and providing excellent customer service. This position requires leadership, time management, and monitoring of the productivity and growth of the office. The Office Manager is the direct support staff to the Area Manager.

Responsibilities:

• Tax Preparation
• Assists in recruiting, interviewing, and training employees
• Creates and maintains employee schedules to ensure proper staffing
• Assists in ensuring that employees are upholding company policies and procedures
• Manages and monitors office for performance and productivity
• Resolves customer service issues
• Assists the Tax School Instructor (open to the public as well as employees)
• Complies with daily accounting procedures
• Communicates effectively with staff to ensure they are well-informed regarding products and promotions
• Supports and encourages staff to carry out the company mission as well as meet company and personal goals.

Position Requirements:

• High School Diploma or equivalent
• Tax preparation experience preferred
• Management experience preferred
• Customer service experience
• Computer/Technology experience
• PTIN certification (can be obtained after the hire date)

Benefits:

• Environment focused on teamwork
• Year-around position
• Flexible schedule
• Free continuing education

Compensation: $20.00 - $24.00 per hour

Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us.

Our mission is to grow. Grow as leaders, grow as people, grow in our industry. We strive to provide a stellar customer experience. We drive toward outstanding leadership. We will make every effort to retain our customers and employees. Creating solid relationships with those that surround us is our success. That is how we grow.