Senior Director, Solutions Consulting

Pager Duty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the Pager Duty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, Pager Duty is the industry standard for organizations scaling resilient, autonomous operations.

Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

Solution Consulting (Presales) is a critical part of the sales engine at Pager Duty - driving revenue and successful customers. As we continue to scale, the North America Solution Consulting leader will help raise the bar on our execution as a sales team, adapting to new product go to market motions, providing technical expertise to impact net revenue retention and expansion, and bringing creative ideas to improve our effectiveness and efficiency.

• You define the vision for our North America Solution Consulting & Value Engineering organization – spanning solutions architects, demo engineers, and value engineers across Strategic, Enterprise, Commercial, and Architecture segments – building on our strengths and setting us up for accelerated growth well into the future.

• You represent the Customer Engineering team, partnering with key executives across Sales, Product, and Customer Revenue leadership to help drive product direction, customer success, net revenue retention, and sales results.

• Collaborating with regional Solutions Consulting peers and team, you build scalable systems and playbooks – establishing a Global Center of Excellence that codifies demo engineering standards, POC/POV methodology, and repeatable customer engagement frameworks adopted across the entire field organization.

• You hire outstanding people who will help us execute where we are today and lead us well into the future

• You inspire your team to bring their best every day, providing coaching and mentorship to support their career development.

• Partnering with our sales and customer success leaders, you constantly challenge the way things are done, looking for creative solutions to optimize for both effectiveness and efficiency.

• You have a great handle on the business. You know the deals in flight, where there’s risk and opportunity in the deals and you actively sell. You prioritize to ensure we’re focusing our limited bandwidth and resources on what will make the biggest difference. You manage our most expensive activities, Proofs of Value (POVs), closely with a focus on setting them up for success and communicating the value proven.
  
  You design reference architecture programs and POC infrastructure for strategic and named account pursuits, and serve as executive technical sponsor in competitive evaluations for our highest-value enterprise deals.

• You own the full customer journey – partnering with Customer Revenue leadership to protect and grow net revenue retention, surface expansion opportunities, and drive executive-level QBRs and business reviews well past the point of sale.

• You bring an innovation mindset – as a curious and critical-thinker, you will lead the team in developing AI-powered tools and automation that scale repeatable technical sales motions, improve team productivity, and drive down operating costs.

• Experience: 10+ years of progressive growth in technical sales roles with at least 3 years…