Director of Daily Operations and Customer

Reporting to the CEO, the Director of Daily Operations and Customer Applications is a member of VITL's senior leadership team and collaborates to successfully deliver VITL's mission, vision, strategic plan, and contractual commitments. The Director of Daily Operations and Customer Applications contributes to VITL's standing as a leading health information exchange (HIE) and serve as a valued thought partner to the CEO and the senior leadership team;

preparing for and ensuring the seamless implementation of technology enhancements and solutions (e.g. new integrations, application version updates, new service deployments, etc.) and ensuring VITL services are meeting the established standards of utility and warranty, delivering value promised to stakeholders.
The Director of Daily Operations and Customer Applications has expert knowledge in the principles, policies and practices of data services management and operations, policy development and implementation, and budget development and administration. The Director of Daily Operations and Customer Applications possesses a broad knowledge of exchange standards and initiatives that advance health data interoperability and is responsible for staying ahead of health information technology innovation;

designing and implementing short- and long-term operations strategy; mentoring and managing the operations team ensuring the integrity and on-going stability of the network, and applications that enable VITL services.
The individual must understand the health information technology environment and will proactively monitor and evaluate changes and opportunities in the interoperability landscape to help define VITL's strategic roadmap and priorities. The position will have significant experience in collaborating with and educating key stakeholders to help shape interoperability initiatives in Vermont.
The Director will be comfortable representing health information exchange to stakeholders, including the Legislature, state agencies, and state-designated boards. The Director may represent VITL on State committees and subcommittees as needed and work closely with stakeholders as required such as DVHA, Blueprint, VDH, and other external organizations.
The Director of Daily Operations and Customer Applications will work to understand the needs of clients and the technical solutions available, applying industry best practices and standards. The role ensures that operations activities and initiatives are aligned with VITL business strategy and priorities. The Director of Daily Operations and Customer Applications assists in technical architecture decisions of the VHIE to ensure functionality and integrity of the system is maintained.
The Director of Daily Operations and Customer Applications exercises responsibilities and skills at SFIA level 5 (Skills Framework for the Information Age).

Independent judgment and initiative are important and valued but must never result in operational silos or sub-optimization within the organization. Frequent communication with other VITL leaders is essential to ensure that the leadership team is united in expectations and execution.
The ideal candidate will be prepared to step outside of traditional job boundaries to meet the needs of the moment in support of VITL's mission and therefore must be flexible and adaptable to changing circumstances. A strong work ethic and ability to work well within a team are essential. The ideal candidate must have strong computer skills and excellent verbal and written communication skills, be exceedingly well organized, attentive to detail, flexible, proactive, resourceful and efficient, and must remain poised and composed under pressure and maintain utmost…