Customer Success Manager, Data​/Evidence

Position: Customer Success Manager, Real World Data/Evidence
US-Nationwide-FIELD

Full time

** At Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities.*
* Specialty Networks is an integrated, multi-specialty organization with GPOs, Life Sciences, and Research solutions in Urology, Oncology, Gastroenterology, and Rheumatology. Specialty Networks solutions include population health management, patient engagement, clinical research, and workflow automation technologies to achieve Center of Excellence status in Standards of Care, Clinical Research, Practice Operations, and Value-based Care. Specialty Networks leverages the Power of its Network, represented by over 10,000 providers, to help independent physician practices, industry, wholesalers/distributors, payers, and policymakers improve patient outcomes.

The  
** Customer Success Manager**  (CSM) supports Cardinal Health's strategic objectives by nurturing and expanding relationships with existing customers across the full lifecycle of engagements: from initial onboarding through renewal and expansion. This role is focused on driving growth within current accounts, ensuring high client satisfaction, retention, and repeat business. The CSM does not carry responsibility for new customer acquisition but will partner closely with Business Development Directors by supporting relationship continuity and identifying expansion opportunities within existing accounts.

** Responsibilities*
* + Serve as a business partner for assigned existing clients, ensuring customer satisfaction with delivery of analytics and insights projects

+ Develop, nurture, and strengthen long-term customer relationships through proactive engagement and consultative partnership

+ Drive account growth through expansion of existing engagements, identifying opportunities for additional analyses, services, or follow-on work

+ Own and support client renewal processes, including data subscriptions and ongoing service agreements

+ Ensure high levels of customer satisfaction, proactively monitoring client sentiment and addressing issues quickly and effectively to maintain customer retention

+ Translate data and analytics outputs into actionable business insights and strategic customer recommendations

+ Act as a cross-functional liaison between clients and internal delivery teams to ensure alignment and successful execution

+ Partner with Business Development Directors by providing account intelligence, supporting client discussions, and facilitating continuity across engagements

+ Maintain strong understanding of client goals, pipeline, and evolving needs to proactively identify value-added opportunities

+ Manage multiple client engagements simultaneously in a fast-paced environment while maintaining quality and responsiveness

+ Build and maintain trusted advisor relationships with pharmaceutical customers, serving as client managers for existing customers

+ Provide exceptional customer service across all phases of project execution

+ Collaborate with internal subject matter experts to bring evidence-generation strategies, research concepts, and commercial patient acquisition/adherence ideas to pharmaceutical clients.

+ Ensure successful delivery and adoption of project outputs, reinforcing value realization for the client

+ Support renewal conversations and contract continuation efforts by demonstrating impact and ROI

+ Identify and escalate risks to client satisfaction or retention, and lead resolution efforts

+ Communicate effectively with senior stakeholders, both internally and externally, including management of formal business reviews (e.g., QBRs)

** What This Role Is NOT Responsible For*
* + Direct ownership of  
** new business development or new client acquisition*
* + Prospecting or cold outreach to generate new logos

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* Location:

** This position is remote and can be based anywhere within the United States.

** Qualifications*
* +

Education:

Bachelor's degree in healthcare, business, data science, or related field, or equivalent experience, preferred

+ Ability to travel up to 25% for client…