MedSpa Patient Care Coordinator

About Us

At Pure Skin Aesthetic & Laser Center, we believe beauty isn’t one-size-fits-all. Our experts assess your unique features and goals to design a results‑driven plan using the most advanced techniques available in Bismarck!

As a Client Growth Specialist at Pure Skin, you will serve as the first point of contact for prospective and existing clients, playing a critical role in driving revenue growth and ensuring consistent, high-quality lead management. This role combines customer engagement, sales conversion, and clinic support, with a strong focus on improving consultation show rates, close rates, and client retention. This entry‑level position is ideal for individuals who are motivated by results, enjoy client interaction, and thrive in a fast‑paced, performance‑driven environment.

This position is built on the Outgrow philosophy by Alex Goldfayn, emphasizing proactive outreach, positive communication, and accountability for measurable results.

This role is an in‑office position working Monday - Friday 9-5pm.

• Serve as the dedicated point of contact for new inbound leads and outbound follow‑up, ensuring timely responses and personalized client communication.
• Proactively reach out to prospective clients via phone, text, and email to nurture interest, schedule consultations, and reduce appointment cancellations/no‑shows.
• Actively educate clients on treatment options, promotions, and membership opportunities, tailoring recommendations to their goals and needs.
• Meet or exceed daily/weekly outreach activity benchmarks (calls, texts, emails) as set by the Client Growth Manager.
• Follow a structured, repeatable follow‑up cadence to ensure consistency and persistence in lead management.
• Utilize positive, client‑centered communication frameworks that reinforce trust, confidence, and urgency.

• Drive higher consultation show and close rates through consistent follow‑up and value‑based communication.
• Effectively cross‑sell and upsell treatments, packages, and memberships, reinforcing client loyalty and repeat visits.
• Collaborate with providers and practice managers to align messaging, promotions, and client offers to maximize conversion rates.
• Maintain an optimistic, encouraging mindset in all client conversations to inspire confidence and enhance outcomes.

• Provide support to the assigned home clinic while also serving as backup support for at least one additional clinic within the platform.
• Maintain accurate and up‑to‑date client records in the CRM/EMR system, ensuring documentation of preferences, goals, and next steps.
• Partner with the Client Growth Manager to review weekly performance metrics and identify opportunities for improvement.

• Monitor and manage clinic scheduling to optimize provider utilization, filling last‑minute cancellations or openings with prospective clients.
• Track and report key performance indicators (show rate, close rate, sales conversion, membership enrollments) on a regular basis.
• Demonstrate accountability for meeting individual and team goals while maintaining a client‑first mindset.
• Participate in weekly reviews of performance activity to ensure consistency with the Outgrow model.

• 2+ year experience in customer service, call center, or sales environment (medspa, beauty, or healthcare field preferred)
• Experience with outbound calling, appointment setting, or lead follow‑up strongly preferred
• Excellent verbal communication and listening skills
• Comfortable discussing wellness, skincare, and cosmetic procedures
• Organized, detail‑oriented, and able to multitask in a fast‑paced environment
• Familiarity with appointment…