AIOps Engineer

Nelnet is a diversified and innovative company committed to enriching lives through the power of service. We serve as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions provider, and K‑12 and higher education expert. For over 40 years, we have been serving our customers, associates, and communities.

Nelnet is seeking an AIOps Engineer to own the operational backbone of our Enterprise AI platforms and build the AI Agents that power our Shared Services teams. Reporting to the IT Director of AI Delivery, this role is embedded in Shared Services and focuses on platform depth, agentic delivery, and cross‑team enablement.

• Platform Configuration & Integration – configure, maintain, and optimize Enterprise AI platform deployments (Claude, Copilot, Gemini) across Shared Services tenants, owning authentication models and integration standards.
• Agentic Delivery – build and deploy AI Agents for Shared Services teams using established pipeline standards, from platform‑native builds to custom Agent development.
• Shared Asset Library – build and maintain a shared resource repository of reusable components, patterns, and frameworks that inform enterprise standards.
• Cross‑Segment Enablement – participate in recurring sessions to harvest segment innovations, standardize them, and redistribute org‑wide; serve as the hands‑on AI resource for segments without dedicated AI infrastructure.
• Engineering Standards – apply team development standards—branching strategy, review gates, CI/CD pipelines—to all AI solutions and platform work.

• Want to go deep before going broad—master one platform and translate that depth to others.
• Care about the craft of prompting, not just the output.
• Like building things that other teams use as a foundation.
• Comfortable with ambiguity and energized by writing the playbook rather than following one.

• 1–2 years hands‑on experience building with Claude or equivalent LLM APIs—prompt engineering, API integration, tool‑use and function‑calling patterns.
• Proficiency in Python and/or Type Script/Node.js for AI application development.
• Familiarity with Agent orchestration concepts: multi‑step reasoning, tool chaining, context management.
• Experience with MCP servers or equivalent integration patterns.
• Proficiency with context and token optimization.
• Familiarity with governance, compliance, and security principles as they apply to responsible AI deployments.

• 2–4 years industry experience.
• Experience with Copilot, Gemini, or other foundation models and workflow automation platforms.
• Familiarity with evaluation frameworks for AI output quality measurement.
• Dev Ops, CI/CD, or agile development background applied to AI deployment pipelines.
• Experience building autonomous AI Agents for enterprise workflows—not just chatbots or assistants.

Pay Range: $100,000 – $150,000 depending on experience.

Benefits include medical, dental, vision, HSA and FSA, generous earned time off, 401(k)/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance‑based incentive pay, short‑ and long‑term disability, and a robust wellness program.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402‑486‑5725 or c Nelnet is a Drug Free and Tobacco Free Workplace.