Concierge​/Receptionist

Front Desk Concierge (Per-Diem)

We Are Inspired to Serve. Join us! Part of a nationwide family of Continuing Care Retirement Communities, Covenant Living of Bixby is seeking a per-diem Front Desk Concierge to greet residents, staff, and visitors in person or on the telephone and maintain the daily tasks of the Front Desk in a manner that promotes Covenant Living in a positive, professional way.

• Answer all telephone calls as quickly as possible in a polite, personal, friendly manner.
• Transfer calls appropriately and manage all daily requests and needs of the Concierge desk.
• Monitor the emergency system, direct staff to emergent situations, call emergency personnel as appropriate, and conduct resident checks as required by the desk.
• Greet all visitors and ensure they are directed to the appropriate individual who can assist them; ensure all visitors/contractors sign in and wear appropriate badges according to policy and procedure.
• Ensure the Concierge desk and lobby area are well maintained and organized each day.
• Facilitate transportation requests, coordinate and communicate timing to residents and drivers, and place courtesy calls to remind residents of trips.
• Assist residents in signing up for event outings, programs, and activities, and assist the Activities Coordinator with cash payment as needed.
• Be knowledgeable about office equipment, demonstrate how to use it to other staff, and report supply needs and issues to the Business Office Manager.
• Assist UPS, Fed Ex, Amazon with resident packages and mail as necessary, and inform residents/departments of packages to pick up.
• Facilitate maintenance requests by inputting work order requests into the Worxhub system and communicating to appropriate staff urgent or emergent situations.
• Complete monthly ancillary charge sheets and collect in accordance with the process in place.
• Support other departments with clerical duties as assigned by the Business Office Manager.
• Balance cash receipts for guest/employee meals on a weekly basis.
• Collect resident rent checks during the month as needed and prepare deposit slips for processing through the Business Office.

• High school education or equivalent.
• One year of Business Office or clerical experience.
• Highly organized, detail oriented with excellent interpersonal and communication skills, both verbal and written in English.
• Pleasant personality and telephone voice.
• Ability to remain calm in an emergency situation.
• Confidentiality of PHI information.
• Knowledge of computers including Microsoft Office Suite.
• Interest in and desire to work with older adults.

Pay Range: $12.83 - $16.69 per hour. A reasonable estimate of the pay range for this position is $12.83 - $16.69 per hour. The actual offered rate of pay may vary based on qualifications, experience, location, and internal & external equity.

• Medical, dental, and vision insurance (Employer paid group term life and disability).
• Paid Time Off (PTO) and six paid holidays.
• 403(b) with a 3% employer match.
• Fitness center use at most facilities.
• Voluntary benefits:
  Life, AD&D, tuition assistance and scholarships, employee assistance program, legal services, home/auto insurance, discount purchasing program, pet insurance.

Covenant Living & Covenant Care at Home are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.