Customer Service Representative - Cashier
Job in
Bixby, Tulsa County, Oklahoma, 74008, USA
Listing for:
BTC Broadband Inc.
Full Time
position
Listed on 2026-02-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Job Description & How to Apply Below
Description
The CSR/Cashier is responsible for assisting customers in the office and over the phone with payments, customer care/billing questions, and opening of change service orders. This position is the face and voice of the company for customers coming into the office and must be able to maintain a high level of customer service in handling customers.
Hours of Operation:
Monday - Friday 9:00am-6:00pm
I. POSITION SUMMARY
The CSR/Cashier is responsible for assisting customers in the office and over the phone with payments, customer care/billing questions, and opening of change service orders. This position is the face and voice of the company for customers coming into the office and must be able to maintain a high level of customer service in handling customers.
II. ESSENTIAL FUNCTIONS
A. Payment Processing
Receives and posts cash, check, and money order payments from walk‑in customers and via the mail to the appropriate customer accounts, and issuing receipts as requested.Posts ACH payments that are received via email.Assists walk‑in customers with making Credit Card payments using Smart Hub or Secure Payment.Runs appropriate cash balancing reports for transactions daily.Assists with counts and balancing of cash drawers, preparation of daily deposit and comply with the BTC Cash Drawer Policy #525.Notifies supervisor when change is needed for cash drawers.Processes collection notices for returned checks or declined credit cards and charges customer account accordingly.Handles Insufficient Funds (NSF) Payments by processing all returned payments, communicate with customers via mail and phone to collect outstanding funds, and manage account suspensions in accordance with company policy.B. Operator
Answers multi‑line switchboard forwarding calls to appropriate person/department. Provides callers with information such as company address, fax numbers, website, directions to the company locations and other related information.Ask basic customer questions to ascertain which department would best benefit the caller.Answers basic caller questions.C. Customer Care
Answers questions from customers providing information regarding BTC services and procedures.Handles customer requests for payment arrangements.Initiates non‑pay disconnect service orders when payment arrangements are not kept by customer.Initiates non‑pay reconnect service orders when payments are made on suspended accounts.Listen to feedback and concerns, identifying the needs of customers who walk‑in to our office or who phone in.Verify accurate information is on record for customers, updating when needed.Scanning documents into Vault as needed.Equipment exchanges and returns for customers, providing receipts and updating customer accounts with exchange information.Initiate Service Orders for customer requests.out install texts to customers.Assist customers with set up of E‑Bill by explaining the process.D. Equipment Inventory
Processes inventory received from the warehouse, ensuring that all are properly labeled and suitable for customer use.Update OSS with status of equipment when received and returned.E. Business Office Support
Opening and processing mail, ensure that it is routed to the proper department.Assists with maintaining accurate records for equipment inventory.Assists in keeping the appearance of the front counter neat and tidy.Answering phone when needed, transferring calls to the appropriate people.Keeps counter forms stocked, copying or ordering when needed.F. All other duties as assigned by management.
Requirements III. EDUCATION, EXPERIENCE AND SKILLS REQUIRED/PREFERRED
A. Ability to read, write, speak and understand English well.
B. One year experience with telephone work or other utility company.
C. Ability to multi‑task in a fast‑paced environment.
D. Strong verbal and interpersonal skills.
E. Ability to use office equipment such as computer terminal, calculator, copier, fax machine and multi‑line phones.
F. Experience with Microsoft Word, Excel, Internet.
G. Cash handling.
Physical Requirements Seeing:
Must be able to read computer screen and various reports - 75-100%
Hearing:
Must be able to hear well enough to communicate with…
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