Client Service Representative at Southside Veterinary Clinic

Overview

The Southside Veterinary Clinic has been serving Bixby, Broken Arrow, Glenpool, Haskell, Jenks, Mounds, and the surrounding communities since June 1982. We provide dog or cat wellness care, dental cleaning, x-rays, routine spay and neuter, and other surgeries. We also offer high-rated boarding services at our onsite kennel.

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About The Role:

Reporting to the Practice Manager, the Client Service Representative (CSR) delivers an exceptional experience to clients during every interaction. The CSR performs practice administrative tasks such as record maintenance and appointment tracking, and manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing, and mail services. The CSR applies practical knowledge of practice processes and services, the rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well cared for and every client has an exceptional experience.

This is a part-time position.

Hours:

Mon - Fri 8:00 am – 5:30 pm;
Sat 8:00 am – 12:00 pm (Only 1st and 3rd Saturdays of the month);
Sun:
Closed. Pay: $14 - $16 per hour.

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; maintains front desk, reception area, waiting area, office, public bathrooms, and exam rooms.
• Processes cash, checks, credit card payments and credit accounts.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensures appropriate workflow.
• Assists in updating client/patient files as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls from a callback list.
• Performs backup of the computer system as directed.
• Performs and oversees posting of daily business.
• Welcomes clients and patients with a warm and friendly demeanor and ensures an excellent experience during the visit.
• Answers incoming telephone calls with proper telephone etiquette.
• Presents clients with medications, instructions, new client kits, and any other take-home items.
• Handles emergency situations with care and follows established clinic policies and procedures.
• Addresses client concerns calmly to ensure every experience ends in satisfaction.

• Ability to work on weekends as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE

• Paid time off
• Health, dental, and vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part-time employment status according to company policy.

Pay Range: USD $14.00 - USD $16.00 / Hr.