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Front Desk Agent
Job in
Bixby, Tulsa County, Oklahoma, 74008, USA
Listed on 2026-08-20
Listing for:
MCR
Full Time
position Listed on 2026-08-20
Job specializations:
-
Hospitality / Hotel / Catering
Hospitality & Tourism, Guest Services, Hotel Front Desk
Job Description & How to Apply Below
Hampton Inn & Suites Tulsa/S. Bixby, 8220 E Regal Place, Tulsa, Oklahoma, United States of America
Job DescriptionPosted Thursday, June 11, 2026 at 5:00 AM
SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARYCLEANLINESS and FRIENDLINESS!
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
AREAS OF EXCELLENCE- Happy Guests
- Spotless Cleanliness
- Product Consistency & Quality
- Teamwork
1. Happy Guests
- Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
- Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
- Guest Satisfaction
:
All Team Members work together to contribute to great guest satisfaction scores. - Recovery
:
Ability to handle challenging guest situations with hospitality and a sense of urgency. - Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
- Events: Awareness and support for all groups and events at the hotel.
- Technology: Understanding of relevant technology for each role.
- Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
- Sparkling Clean Work spaces: All areas, both front and back of the house, should be kept clean and well-organized.
- Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
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