Site Manager

Job Title: Site Manager

Job Status: Full Time

Location: Site

Reports To: District Manager

Direct/Indirect Reports: Assistant Site Manager, Manager-in-Training, Shift Lead, Customer Service Advisor, Crew Member

The Site Manager (SM) is responsible for overseeing the daily performance and long-term success of a Spotless Brands location. This leader ensures operational excellence, delivers exceptional customer experience, and drives site-level financial results. The Site Manager is accountable for leading and developing team members, maintaining a clean and safe environment, and executing all company policies and procedures.

This role serves as the on-site business owner, responsible for staff performance, site profitability, service execution, and customer satisfaction. Site Managers report directly to the District Manager and are responsible for leading a team that may include Assistant Managers and frontline team members.

This position may be classified as exempt (salaried) or non-exempt (hourly) based on applicable state and federal wage and hour laws. In some states, such as Colorado, the Site Manager role may be non-exempt due to minimum salary threshold requirements. Regardless of classification, the duties and expectations of the role remain consistent.

• Lead day-to-day operations to ensure consistent delivery of safe, efficient, and high-quality car wash experience.
• Ensure team compliance with all standard operating procedures (SOPs), safety protocols, operational audits, and service standards.
• Maintain a professional, clean, and customer-ready site at all times.
• Collaborate with facilities and/or corporate support center teams to report and resolve equipment issues; perform basic troubleshooting where appropriate.
• Monitor equipment performance and proactively elevate significant concerns to appropriate support partners.
• Perform other duties as assigned to support the team and the needs of the business.

• Ensure all hiring practices are executed in accordance with company policies and applicable employment laws.
• Maintain data integrity to support compliance‑accurate payroll, reporting, and workforce planning.
• Ensure accurate and timely completion of scheduling, payroll, and timekeeping responsibilities.
• Set clear performance expectations and deliver timely feedback, recognition, and corrective action when necessary.
• Create a positive and inclusive team culture that reflects Spotless Brands’ values.
• Drive a “One Team” Spotless Brand culture by leading daily operations with consistency, promoting collaboration, and guiding the team through change initiatives.
• Partner with human resources (HR), Loss Prevention, and district leadership on employee relations matters.

• Model and reinforce exceptional customer service behaviors.
• Resolve customer complaints and concerns promptly, ensuring a positive brand experience.
• Engage with local community to build brand loyalty and awareness.

• Drive achievement of site-level goals including revenue, profit, membership sales, and customer retention.
• Oversee site-level inventory management (e.g., chemicals, supplies, uniforms) and ensure timely reordering within budget.
• Maintain accurate financial records including labor scheduling, daily reconciliation, invoicing, cash tip logs, and bank deposits.
• Accurately manage timekeeping and payroll responsibilities in accordance with company policies and applicable wage and hour laws.
• Ensure full compliance with company cash handling and loss prevention policies.

• Create a culture of safety by ensuring all team members follow safety guidelines and respond appropriately to incidents.
• Conduct regular safety audits and partner with Asset Protection / Loss Prevention, HR, and Facilities.
• Ensure compliance with all company policies, as well as applicable federal, state, and local laws and regulations related to employment practices and workplace standards.

• Serve as the liaison between the site and the District Manager,…