Client Onboarding & Implementation Manager

Lead Transformational Client Onboarding and Implementation Success at Liberty Dental Plan Are you a strategic leader who thrives on guiding teams, building scalable processes, and delivering exceptional client experiences? Liberty Dental Plan is seeking an experienced Manager, Implementation to lead client onboarding initiatives, oversee a high-performing implementation team, and drive operational excellence across our Market Operations function.

About the Role As the Manager, Implementation, you will play a critical role in ensuring successful client onboarding, operational readiness, and continuous improvement of implementation processes. This position combines hands-on leadership of complex, high-visibility implementation projects with team management responsibilities, giving you the opportunity to directly influence client success while developing and leading a talented team.

You will collaborate across multiple business functions to ensure seamless implementation delivery, proactively manage risks, and establish best practices that support long-term growth and scalability.

What You'll DoLead and oversee client onboarding, implementation projects, and Market Operations initiatives

Manage, coach, and develop team members responsible for implementation and client service delivery

Directly manage strategic, complex, or high-priority implementation projects

Establish, maintain, and improve implementation tools, templates, documentation, and processes

Ensure consistent execution of implementation methodologies and best practices

Monitor project portfolio performance, timelines, risks, and overall client experience

Partner with cross-functional teams to ensure operational and data readiness for successful implementations

Identify, mitigate, and escalate project risks, issues, and roadblocks when necessary

Conduct post-implementation reviews and support smooth transitions to account management teams

Drive process improvement initiatives that enhance efficiency, effectiveness, and scalability

Support additional operational and business initiatives as needed

What You'll Bring

Required Qualifications Bachelor's degree in Business, Project Management, Healthcare Administration, or a related field6+ years of experience in implementation, project management, client onboarding, healthcare operations, or a related discipline2+ years of people management or team leadership experience

Proven experience leading implementation projects and managing multiple priorities simultaneously

Preferred Qualifications Professional certifications such as:

Project Management Professional (PMP)
Certified Associate in Project Management (CAPM)
Six Sigma Certified Scrum Master (CSM)
Knowledge, Skills & Abilities Advanced project and program management expertise

Strong leadership, coaching, and team development skills

Exceptional written and verbal communication abilities

Experience designing and implementing project management frameworks, processes, and tools

Proficiency with project management platforms, Microsoft Office Suite, and data analysis tools

Understanding of implementation best practices and the client onboarding lifecycle

Strong attention to detail with a focus on documentation quality and accuracy

Ability to balance strategic initiatives with day-to-day operational execution

Skilled at assessing challenges, resolving issues, and navigating high-pressure client situations

Why Join Liberty Dental Plan?

At Liberty Dental Plan, you'll have the opportunity to make a meaningful impact by helping clients successfully launch and optimize solutions that support quality healthcare services.

This role offers the chance to:

Lead critical client-facing initiatives with significant organizational visibility

Influence implementation strategy, processes, and operational excellence

Develop and mentor a talented team of professionals

Collaborate with cross-functional leaders across the organization

Drive innovation, continuous improvement, and scalable growth

Ready to Make an Impact?

If you're a collaborative leader with a passion for project execution, client success, and operational excellence, we'd love to hear from you. Apply today and help shape…