Guest Service Manager

This stylish hotel is off the M65, ideally located on the border of Hyndburn and Blackburn within the Frontier Retail Park. Local attractions such as Blackburn's historic cathedral, the Blackburn Museum & Art Gallery, King George's Hall, and Blackburn Empire Theatre are only a 10‑minute drive away.

The hotel encompasses 150 bedrooms and has substantial parking available for big group bookings. It has a friendly, upbeat, comfortable feel and embodies Hampton's culture of Hamptonality perfectly. Our team will welcome you with a bright smile and is multiskilled to support you on both the reception desk as well as in our lounge, bar, and during breakfast. There is a spacious lounge area where guests can enjoy a relaxing drink and some food, or they may choose to take advantage of the onsite gym.

The spacious and friendly lounge area is the perfect setting to meet with your family and friends, or to organise a small meeting with a client or colleague.

We are seeking a confident and interpersonal individual who has a passion for all things hospitality! You will have prior supervisory experience ideally in a hospitality setting and will have the skills to motivate a team around you. You will be eager to learn and have the ability to pick up tasks and learn new skills. You will be confident to speak with guests and resolve any queries quickly and efficiently, and be keen to support front‑of‑house, utilising our front office system while also supporting hands‑on work within the kitchen and other areas of the hotel that require your support.

You will be working in a multi‑skilled position where you are trained to support all functions within the hotel, primarily with the front‑of‑house team supporting both the reception desk and food & beverage service.

Your duties at the reception desk will include line‑managing guest service assistants, inspiring the team and motivating them to deliver the best possible service. You’ll be in a hands‑on position checking hotel guests in and out. Additionally, you will support the food & beverage service within the hotel—taking orders, serving drinks from the bar, cooking using the easy‑to‑prepare lounge bar menu, and delivering food to tables.

In addition, you’ll be a trusted member of the management team carrying out duty‑management shifts. This could include a range of activities such as health and safety duties, daily security checks and measures, human resources duties like supporting recruitment and inductions, managing guest welfare and safety, and resolving escalated guest queries.

• Hands‑on support across reception and food & beverage
• Coaching and mentoring the guest services assistants
• Recruitment and onboarding of new team members
• Duty management duties
• Reviewing and supporting the weekly rota
• Cash and card handling duties
• Act as a brand ambassador

• Competitive pay and package
• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
• Continuous learning & development opportunities
• Free access to a 24/7 employee assistance program
• Additional annual leave and family leave
• Service bonus for 5 and 10 years up to £1K
• Team Member of the Month – £100 and Team Member of the Year – £500
• Uniform provided

This hotel is managed by leaf HOSPITALITY, a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels, aiming to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.

#Be Excellent #BeHuman #Have Integrity #Be Entrepreneurial