M&E Operations Manager

Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. With 30 first-class bedrooms, unrivalled wedding and conference facilities, the hugely popular Fred’s Brasserie and a world-class spa, Stanley House is truly a hotel like no other.

You will oversee the day-to-day running of the meetings, events and conference business across the hotel.

The successful candidate will have proven experience in a hotel events background, (ideally branded hotels). You will be able to demonstrate your ability to successfully manage a conference and events operation. You will have strong leadership skills ensuring the team are well equipped and trained to a high standard.

You will have a hands‑on approach and be present during all key operational periods. Building relationships will be at the forefront of your skill set, ensuring excellent communication and service to all hotel clientele. You will be tasked with ensuring all standards of practice are in place for the department and reviewed on a regular basis, ensuring these are challenged when not performing well.

• Oversee the labour costs ensuring this is controlled, producing staff rotas in a timely manner. Ensuring appropriate levels are maintained to produce an excellent service.
• Ensuring stock and wastage are controlled and levels are maintained. Providing the relevant training to support.
• Review of all BEO’s, food menus, room layouts and supplier information prior to the event taking place. Overall responsibility for the successful operation of all events.
• Line management responsibilities, promoting and facilitating the ongoing development of the team. Carrying out regular reviews with team members alongside hosting department meetings.
• Overall accountability for the departments’ performance during any internal and external auditing. Includes branded and mystery guest visits, monitoring of results and carrying out feedback and training with the team where needed.
• Ensure company policies and mandates including Food Hygiene, Cash Handling, Health & Safety, Manual Handling etc. are adhered to at all times whilst ensuring the team also complies with such policies.

• Competitive pay and package
• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
• Continuous learning & development opportunities
• Free access to 24/7 employee assistance program
• Additional annual leave and family leave
• Service bonus for 5 and 10 years up to £1K
• Team Member of the month - £100 and Team Member of the year - £500

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.

#Be Excellent #BeHuman #Have Integrity #Be Entrepreneurial