General Manager

This stylish hotel is off the M65, ideally located on the border of Hyndburn and Blackburn located within the Frontier Retail Park. Local attractions such as Blackburn's historic cathedral, the Blackburn Museum & Art Gallery, King George's Hall, and Blackburn Empire Theatre are only a 10-minute drive away. The hotel encompasses 150 bedrooms and has substantial parking available for big group bookings.

The hotel has a friendly, upbeat, comfortable feel and embodies Hampton's culture of Hamptonality perfectly. Our team will welcome you with a bright smile and are multiskilled to support you on both the reception desk as well as in our lounge, bar, and during breakfast. There is a spacious lounge area where guests can enjoy a relaxing drink and some food, or they may choose to take advantage of the onsite gym.

The spacious and friendly lounge area is the perfect setting to meet with your family, and friends, or to organise a small meeting with a client or colleagues.

This is an excellent opportunity for an aspiring General Manager or an experienced General Manager to play a key role in the continued growth and success of the business.

As the General Manager, you will lead all aspects of hotel operations with a focus on excellence. Your unwavering passion for the hotel's success, coupled with your precision and meticulous attention to detail, will set the standard for your team. Reporting directly to the Group Operations Director, you will play a pivotal role in driving performance and strategy.

In this position, you will participate in monthly business reviews, presenting the hotel's performance to key stakeholders. Our company takes pride in maintaining our assets to the highest standards and being at the forefront of innovative ideas and concepts that keep us ahead of the competition.

We are seeking a dedicated leader who is deeply committed to the hotel's success. You will focus on the finer details to ensure that both the hotel and the team collaborate effectively and operate efficiently, maintaining the highest standards of service.

• Minimum of 2+ years’ experience as a Hotel Manager, Operations Manager or above.
• Ideally from a Hilton-branded hotel environment.
• Passionate about delivering outstanding guest experiences and creating a people-first culture.
• Confident and capable of challenging the status quo to drive improvement.
• Experienced in navigating a multi-layered stakeholder environment (brand, owners, management).
• Commercially astute, with a strong track record of leading, coaching, and developing successful teams.
• Sound understanding of health and safety practices.
• Strong financial acumen.
• Flexible availability, including weekends and key trading periods.
• A natural brand ambassador who is visible, engaged, and active within the local community.
• Embodies leaf HOSPITALITY’s core values: integrity, humanity, and transparency.
• An inspiring communicator with high emotional intelligence and the ability to motivate and engage teams.
• Strategically minded, with the vision and ambition to drive the hotel forward in a dynamic industry.
• Balances being a visible leader on the floor with a strategic focus on long-term commercial success.

• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio and Hilton Worldwide
• Continuous learning & development opportunities
• Free access to 24/7 employee assistance program
• Access to perks, discounts and memberships via the Hapi platform
• Team member of the month - £100 and Team member of the year - £500
• Competitive pay and package including bonus scheme
• Additional annual leave and family leave
• Additional pension contribution

Apply now and be part of a company where excellence is not just a value but a way of life!

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.

#Be Excellent #BeHuman #Have Integrity