Reception Manager

Company Description

KRO HOSPITALITY LTD is a hospitality-focused management company headquartered in Manchester, United Kingdom. The company oversees and supports a portfolio of properties, providing operational leadership and guest-focused service standards. KRO HOSPITALITY LTD emphasizes professional front-of-house management, consistent guest experiences, and efficient operations. Team members can expect a structured environment, clear expectations, and opportunities to contribute to high-quality service delivery. The organization values reliability, professionalism, and a welcoming atmosphere across its managed locations.

This is a full-time, on-site Reception Manager role based in Blackburn. The Reception Manager oversees daily front desk operations, ensuring all guests and visitors receive a professional, efficient, and welcoming service. Responsibilities include supervising reception staff, managing shift schedules, and coordinating training to maintain consistent service standards. The role involves handling check‑ins and check‑outs, managing reservations and inquiries, and resolving guest issues in a timely, solution‑oriented manner.

The Reception Manager will monitor reception workflows, maintain organized records, and ensure that reception policies and procedures are followed. This position also collaborates closely with other departments to support smooth operations, clear communication, and high levels of customer satisfaction.

• Strong customer service and customer satisfaction skills, with a focus on creating a positive and professional guest experience.
• Excellent communication skills, including clear verbal and written communication with guests, colleagues, and management.
• Proficiency in receptionist duties, such as managing a busy front desk, handling reservations, calls, and visitor inquiries.
• Solid organization skills, including time management, attention to detail, and the ability to prioritize multiple tasks.
• Previous experience in a reception, front office, or hospitality supervisory role is highly beneficial.
• Comfort using common office and property management systems; ability to learn new software quickly.
• Demonstrated leadership qualities, including mentoring team members and promoting a collaborative work environment.
• Flexible approach to working hours, including availability for evenings, weekends, and holidays as required.