Patient Financial Advocate

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Full Time Clerical BLACKFOOT, , US

8 days ago Requisition

• Minimum Education:
  
  High School Diploma or equivalent
• Minimum
  
  Work Experience:
  
  Experience in related field is preferred.
• Bilingual Spanish/English is preferred but not required. Ability to read and write English.
• Knowledge of simple insurance rules and regulations.
• Knowledge of available assistance programs available to patients.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work with figures being able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Meets with all self-pay patients or responsible party within 24 hours of admission or next working day, whichever comes first.
• Give assistance in completing Medicaid, Social Security or County assistance applications.
• Reviews, investigates, and contacts all patients and/or guarantors classified as self-pay.
• Listens compassionately and actively to questions and concerns of the patients and/or family and friends.
• Able to interrelate and communicate with physicians, medical staff, attorneys, and other professionals.
• Provides responses to patient and/or family members with concerns to insurance coverage and payment of deductibles and co-insurance.
• Educates, informs, and assists patients and/or family members as to the follow up requirements and standards of related agencies.
• Assists patient and/or family in establishing a payment plan compliant with the hospital credit policy.
• Establish rapport with physicians and their offices to facilitate financial status prior to services.
• Also works to obtain pre-authorizations for required services.
• Meets with pre-admit patients either in person or over the phone to educate the patient on the estimated patient responsibility.
• Finalize financial arrangements for adoptions prior to delivery.
• Routinely required to access the legal system regarding financial obligations.
• Works directly with Billing Office in collections.
• Assist admission clerks and/or the Switchboard operator in answering patient questions or covering their areas.
• Accepts other duties as assigned by Supervisor, Manager, Division Head or Administration.