Office Manager

Job Description

We’re currently searching for an Office Manager to join the Residential Well‑being team in Blacksburg, VA to help us in our mission. If you’re passionate about supporting student success, this is the role for you.

• You’ll be joining the Residential Well‑being team; a department centered on creating intentional residential communities characterized by belonging, flourishing, compassion for self and others, and meaningful engagement.
• You’ll report to the Director of Residential Well‑being and work in a regular twelve‑month, 100% administrative professional appointment.
• You’ll serve as the primary point of contact for the Residential Well‑being office, providing high‑level administrative support to the Director of Residential Well‑being, the Senior Director of Hokie Wellness, and other departmental leadership as needed.
• You’ll maintain current knowledge of residential well‑being and university policies to provide appropriate and adequate responses while providing high‑level customer service.
• You’ll act as the Human Resources liaison for professional and student staff members, along with other financial administration duties.
• You’ll have extensive interaction with stakeholders across the institution, as well as students and families, and must handle situations with the utmost discretion and tact.
• You’ll have the chance to grow and take advantage of a developmental plan with opportunities to advance within the Department and the Division.

• Associate’s degree in Business Management, Office Administration, or related field, or equivalent training and/or related experience.
• Previous office administration experience with evidence of processing complex reports, spreadsheets, invoices, payroll administration, handling confidential material, and confidential file maintenance.
• Knowledge of standard office communications and procedures.
• Strong bookkeeping and word processing skills with emphasis on efficiency, accuracy, and organization.
• Excellent customer service and communications skills, both verbal and written, to a diverse group of people in a friendly, courteous manner.
• Ability to work independently with little supervision and collaboratively within a team‑based environment, prioritizing work, and performing multiple functions simultaneously.
• Ability to professionally handle stressful, complex situations in relation to parent and student needs; to work with a diverse population; and maintain security and confidentiality of records and information (high integrity requirement).

• Bachelor’s degree and/or equivalent related experience, education and training.
• Previous experience in a high‑volume customer service position in an academic environment.
• Knowledge of university policies and procedures.
• Preference given to candidates with previous office management experience.
• Knowledge of Windows, Microsoft Office 365 and Outlook.
• Knowledge of University Purchasing Card procedures, Hokie Mart, Banner (HR, Student System, Time Entry, and LMM), or similar.
• Prior experience in higher education or nonprofit/philanthropic setting.

Base salary: $45,000 – $50,000 per year.

Benefits include health insurance, paid leave, retirement, tuition assistance, VT discounts, and more.

Regular employment, full‑time (40 hours per week) Monday‑Friday, 8:00 am – 5:00 pm.

Overtime:
Non‑exempt; eligible for overtime.

Appointment type:
Regular; non‑exempt.

Review date: 05/15/2026.

The successful candidate will be required to have a criminal conviction check.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Robin Atkins at atkinsrw during regular business hours at least 10 business days prior to the event.