IT Support Agent – Virginia Tech
Job in
Blacksburg, Montgomery County, Virginia, 24062, USA
Listed on 2026-06-06
Listing for:
V T CORPORATE RESOURCE CTR
Full Time
position Listed on 2026-06-06
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
4
Help IT Support Agent
Working in a call center focused on resolving computer user problems, an Information Center Agent communicates with stakeholders using a telephone and/or electronic means, determines what service is needed, enters the pertinent service information into a computerized ticketing system, and resolves common problems while escalating more difficult problems. Stakeholder satisfaction is at the forefront of our goals. Our stakeholders include, but are not limited to, students, staff, faculty, internal and external associates, peers, colleagues and community members.
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