Companion Animal Clinic - CSR

Client Service Representative

Position Summary:

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR delivers exceptional service both in person and over the phone, handles client interactions with professionalism, empathy, and care, supports smooth hospital operations, manages client communications, maintains accurate records, and assists the veterinary team in providing outstanding patient care.

• Greet clients and patients warmly and answer in‑person inquiries promptly.
• Complete patient check‑in and check‑out efficiently, liaising with hospital staff and communicating real‑time patient status and flow changes.
• Maintain client communications via phone, email, and mail, including follow‑ups and thank‑you messages.
• Schedule, confirm, and forward appointments, triage patients based on urgency, and route requests appropriately.
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.
• Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
• Complete cash reconciliation, end‑of‑day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.
• Fill veterinary prescriptions accurately and provide instructions to clients.
• Assist with over‑the‑counter product sales and maintain inventory.
• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
• Participate in opening, closing, and weekend duties as assigned.
• Perform all other duties as assigned.

• High school diploma or equivalent.
• Previous experience working with animals preferred; veterinary or animal care background strongly valued.
• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
• Able to perform basic math for cash handling, billing, and appointment management.
• Manual dexterity for typing, filing, and handling patients or supplies.
• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.
• Demonstrated ability to provide professional, empathetic, and client‑focused service while maintaining composure in high‑stress or emotionally challenging situations.
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
• Professional, neat appearance consistent with hospital standards.

• Must be able to work a flexible schedule and be available during all hours the practice is open to support hospital operations.

• Comprehensive benefits package including medical, dental, and vision coverage.
• Eligibility to participate in a 401(k) retirement plan.
• Paid time off, paid holidays, and access to an employee assistance program.

As set forth in Vet Evolve’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.