Revenue and Recovery Associate

Job Description

Supports revenue and recovery operations for the Division of Information Technology. This role is responsible for executing billing processes, ensuring timely revenue collection, supporting licensing compliance, and maintaining accurate financial and operational documentation. This role will also assist with customer inquiries, audit requests, and process improvement initiatives related to revenue and recovery functions.

• Generate, review, and distribute cost recovery invoices; proactively follow up with departments to ensure timely payment and revenue collections.
• Process departmental orders and service requests, ensuring accurate billing in alignment with established revenue procedures.
• Partner with the Controller’s Office to ensure efficient processing, reconciliation, and posting of financial transactions.
• Maintain and continuously improve documentation for revenue and recovery procedures.
• Review and process work orders within the billing system to ensure accuracy, compliance, and completeness.
• Reconcile daily cash receipts from the Bursar’s Office and resolve discrepancies.
• Maintain accurate records to support reporting, forecasting, and audit readiness.
• Provide support for students in software licensing processes, along with interfacing with the Bursar office for student charges.

• Proficiency in Microsoft Excel and Word with the ability to manage and analyze financial data.
• Strong attention to detail in processing financial transactions and maintaining documentation.
• Working knowledge of administrative and financial processes, systems, and office procedures.
• Effective communication skills with the ability to engage professionally with departments, students, and stakeholders.

• Experience with recovery or revenue operations in higher education or public sector environments.
• Familiarity with e-procurement and financial systems (e.g., Jaggaer or similar platforms).
• Experience managing enterprise software licensing, distribution, and compliance.
• Proven ability to make independent decisions, interpret policies, and improve operational processes.
• Strong analytical skills with the ability to identify trends and improve revenue recovery outcomes.

3

Non-Exempt:
Eligible for overtime

Regular

Commensurate with experience

40

4/29/26

Sponsorship is not available for this position.

The successful candidate will be required to have a criminal conviction check.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact IT Human Resources at ithr during regular business hours at least 10 business days prior to the event.