Systems Manager

Systems Manager

Job no: 536266
Work type: Staff
Senior management: Vice Pres-Outreach & Intrntl Affrs
Department: CE Program Development
Location: Blacksburg, Virginia
Categories: Information Systems / Technology

Job Description

Reporting to the Director of Continuing and Professional Education, the Systems Manager leads the administration, integration, and strategic use of systems supporting enrollment, learning delivery, client engagement, and digital credentialing for Virginia Tech's CPE programs. Core responsibilities include oversight of the enrollment system, CRM platform, form processing tools, learning management system (Canvas), digital credentialing platform, and other integrated systems.

The Systems Manager ensures these systems operate efficiently, produce reliable and accurate reports, and support data-informed decision-making. Serving as a liaison between technical and functional stakeholders, the role collaborates closely with program managers, finance, registration staff, and external partners to enhance service delivery and operational effectiveness.
Additional responsibilities include managing the department's SharePoint environment for collaborative document management and overseeing Docu Sign for digital signature and workflow processes. The position also utilizes Google Analytics to evaluate user engagement and the performance of public-facing systems and forms.

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, or a related field.

• Demonstrated experience managing enterprise systems, including enrollment and/or customer relationship management (CRM) platforms.

• Advanced proficiency in SQL, including experience with Microsoft SQL Server, reporting (e.g., SSRS), and database scripting.

• Proficiency in data analysis and reporting, including designing, developing, and interpreting dashboards using tools such as Power BI, Tableau, or similar.

• Strong understanding of data governance, data quality, and data security best practices.

• Demonstrated experience translating business requirements into technical solutions.

• Experience managing projects, including coordinating stakeholders, timelines, and deliverables.

• Experience providing user support, training, and documentation for systems and processes.

• Excellent analytical, problem-solving, and interpersonal communication skills.

• Ability to work both independently and collaboratively while managing multiple concurrent priorities.

Preferred Qualifications

• Master's degree in Information Systems, Computer Science, or a related field.

• Experience managing systems within a higher education, continuing education, or professional education environment.

• Experience administering and integrating enterprise platforms such as Modern Campus, Salesforce, Canvas, and/or Form Assembly.

• Experience with system integrations, APIs, and data exchange across multiple platforms.

• Familiarity with digital credentialing or badging platforms (e.g., Credly, Badgr, Accredible).

• Working knowledge of web analytics tools (e.g., Google Analytics) and ability to interpret user engagement and conversion data.

• Experience supervising staff, leading cross-functional teams, or managing large-scale system implementations.

Pay Band

5

Overtime Status

Exempt:
Not eligible for overtime

Appointment Type

Restricted

Salary Information

$70,000 - $85,000

Hours per week

40+

Review Date

5/18/2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and…