Manager, Log Service

Job Description

Network Infrastructure and Services (NI&S) is part of the Division of Information Technology at Virginia Tech. We provide advanced network, communications, public safety, cybersecurity and data center services. We design, deploy and operate enterprise scale applications, infrastructure and communications networks. NI&S is a dynamic and exciting organization with a commitment to continuous improvement and is seeking an enthusiastic and motivated person to fill this role.

Our team is composed of professional, approachable, collaborative staff who are dedicated to facilitating these crucial IT functions in service to the university community. Come build with us!

As a member of the Network Infrastructure & Services (NI&S) Central Log Service (CLS) team, the manager will contribute and lead a team that administers and manages Virginia Tech’s Central Log Service and NI&S’s Analytics and Visualization platform. This team works with services that provide centralized logging, enhance cybersecurity, facilitate troubleshooting and resolution of issues across multiple university departments and teams, provide a platform for IT notifications, deliver a data visualization framework, and support regulatory compliance.

• Manage and mentor a team of engineers, providing management oversight, guidance, coaching, and leadership to promote a flexible and collaborative atmosphere.
• Lead Engineers in the day‑to‑day operational activities necessary for deployment, maintenance, and management of systems and technologies, including end‑user engagement, configuration changes, and software updates.
• Comply with principles of change, risk, and resource management to ensure the continued reliability, performance, and security of systems and services.
• Provide excellent customer service and technical support to monitor, troubleshoot, debug, and resolve performance issues.
• Champion and promote service improvements on an ongoing basis to continually improve quality and customer satisfaction. Develop and understand key service metrics, and recommend improvements.
• Minimize production system downtime through redundant designs and effective recovery solutions.
• Assist in the development of integration tools and configuration management strategies to expedite service provisioning, problem resolution, and configuration changes.
• Interpret customer business needs using analytical skills combined with technical expertise to create system requirements and technical specifications.
• Engage in professional development opportunities such as training sessions and conferences. Engage employees in developing goals, executing plans, and delivering results.
• Motivate employees to accomplish goals by communicating clearly and consistently.
• Utilize collaboration and influence skills to achieve successful outcomes across teams within NI&S, the Division of IT, and University Departments.
• Ensure that solutions delivered are supportable, cost‑effective, meet strategic business needs, and align with our technical strategy.
• Participate in an on‑call rotation.

• Master's degree or a combination of education and experience that equates to a master's degree.
• Experience working with a Security Information and Event Management (SIEM) System in an enterprise environment.
• Experience designing, developing, testing, and deploying enterprise‑class technology solutions.
• Ability to lead cross‑functional technical teams in a hybrid work environment, ensuring that project objectives are completed.
• Ability to troubleshoot and diagnose complex problems in many disciplines and technologies.
• Demonstrated ability to identify challenges or opportunities, take ownership, determine and implement solutions.
• Significant experience in managing applications on Linux operating systems.
• Self‑motivated with the ability to work independently and in a team setting with little direction.
• Strong coaching skills.

• Prior experience managing IT teams.
• Demonstrated experience designing and implementing log aggregation platform services, preferably with Splunk.
• Experience with streaming and queueing systems such as Cribl and Kafka.
• Experience…