Senior NetSuite Business Systems Analyst

About Luna

Luna Innovations Incorporated (Luna) is a global leader in fiber optic test and measurement and distributed sensing, trusted by aerospace manufacturers, defense contractors, research institutions, and commercial operators worldwide. We are a team of innovators who engineer, manufacture, and relentlessly pursue quality, driven by a shared commitment to exceeding our customers’ expectations.

We are seeking a Senior Netsuite Business Systems Analyst to join our team, targeting candidates based at our Blacksburg, VA office.

This role is the primary Net Suite and Arena PLM systems resource, translating Manufacturing, Engineering, Product Management and Sales Operations needs into scalable system solutions. This hands-on role will advance capabilities across MRP, BOM and item governance, work orders, advanced procurement, NPI workflows, integrations, and process automation.

Partnering closely with Sales Operations, this role will establish the appropriate division of responsibility between Net Suite and Salesforce. This position will help move ERP-native processes back into Net Suite, establish reliable integrations between the platforms, and ensure Salesforce users have access to accurate product, pricing, lead-time, order, and fulfillment information without duplicating transactional processes across systems.

• Drive the continued implementation and optimization of Net Suite MRP for the OCT Business Unit.
• Establish item and BOM data governance in Net Suite, including tools and controls that identify gaps, stale records, and data-quality issues that affect MRP and production.
• Configure and support Net Suite work orders, operation-task data, and production-readiness processes.
• Establish Net Suite as the authoritative system for ERP-native data and processes, including items, pricing, lead times, orders, inventory, fulfillment, and costing.
• Partner with Sales and Customer Operations to ensure Net Suite provides the accurate product, pricing, lead-time, order, and fulfillment information needed to support customers.
• Own the Arena PLM system architecture and configuration, including workflow design, automation, permissions, reporting, and Net Suite integration, in partnership with Engineering, Manufacturing, Product Operations, and Quality & Product Control.
• Configure Arena Projects to support the OCT NPI process, including stage-gate templates, entry and exit criteria, task assignments, approvals, and controlled documentation.
• Configure and improve Arena BOM, revision, and ECO workflows in partnership with Q&PC, which retains process ownership, while reducing manual administration and ensuring approved changes are accurately transferred to Net Suite.

• Develop and maintain Net Suite workflows, Suite Script solutions, and process automations that improve efficiency, data quality, and controls.
• Design, implement, and support the Arena–Net Suite integration that transfers approved items, BOMs, revisions, and supplier data from product development into production.
• Design and maintain reliable Net Suite–Salesforce integrations for product, pricing, lead-time, order, backlog, shipment, and fulfillment information.
• Improve or replace manual CSV-based processes to transfer information between Net Suite and Salesforce.
• Partner with the Salesforce Systems Administrator to coordinate cross-system changes and prevent unintended downstream impacts.
• Own the Net Suite components of Celigo integrations, including technical monitoring, error resolution, and credential management in coordination with IT.
• Develop reconciliation and exception controls that identify failed integrations, missing records, conflicting…