Associate Director Services

Associate Director for Housing Services

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Work type:
Administrative & Professional

Senior management:
Vice President for Student Affairs

Department:
Housing and Residence Life

Location:

Blacksburg, Virginia

Categories:
Student Affairs / Services

Job Description

The Associate Director for Housing Services is responsible for the direction, organization, and administration of key housing services functions, with primary oversight of occupancy management and desk operations. This position provides leadership for the housing contract and assignment processes, residential front desk services, and associated administrative systems within a large, complex residential system.

Working in collaboration with the director and departmental leadership team, the Associate Director supports strategic planning, policy development, and operational execution to ensure efficient, compliant, and student-centered housing services. This role supervises professional and student staff, manages critical systems and processes, and maintains strong partnerships with university stakeholders to enhance service delivery and the student residential experience.

The Associate Director contributes to a culture of excellence and innovation, and supports the broader mission of Housing Services through data-informed decision-making, operational stewardship, and commitment to student success.

Here's what you need to know about the role:

1) You'll be joining the Housing Services team; a department centered on administrative excellence for the on-campus residential experience.

2) You'll be reporting to the Director of Housing Services, in a Regular twelve-month, 100% administrative professional appointment.

3) You'll be responsible for the occupancy management and desk operations functional areas.

4) You'll have the chance to grow and take advantage of the developmental plan with opportunities to advance within the department and the division.

4) You'll be offered a base compensation package along with a comprehensive benefits package which includes health insurance, paid leave, retirement, tuition assistance, VT discounts, and so much more!

Required Qualifications

* Master's degree in Higher Education, Student Affairs, Business, Public Administration, or related field; or Bachelor's with equivalent experience.

* Demonstrated experience in housing operations (occupancy management, assignments, contracts, or related areas).

* Experience supervising professional staff.

* Experience with database systems and reporting tools; familiarity with housing management systems.

* Strong analytical, organizational, and problem-solving skills.

* Excellent communication and interpersonal skills.

* Ability to manage multiple priorities in a dynamic environment.

* Knowledge of housing compliance regulations and best practices.

Preferred Qualifications

* Experience with Star Rez housing software.

* Experience with SQL, data analytics, and reporting tools.

* Experience in a large, complex university housing system.

Pay Band

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Overtime Status

Exempt:
Not eligible for overtime

Appointment Type

Regular

Salary Information

Salary $60,000 - $72,000/year and commensurate with experience.

Hours per week

40

Review Date

July 15, 2026

Additional Information

Work Schedule:

Non-traditional, including evenings, weekends, and on-call responsibilities.

The successful candidate will be required to have a criminal conviction check as well as a driving check with a safe driving record.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College.

The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including…