Associate Director Services

Job Description

The Associate Director for Housing Services is responsible for the direction, organization, and administration of key housing services functions, with primary oversight of occupancy management and desk operations. This position provides leadership for the housing contract and assignment processes, residential front desk services, and associated administrative systems within a large, complex residential system.

Working in collaboration with the director and departmental leadership team, the Associate Director supports strategic planning, policy development, and operational execution to ensure efficient, compliant, and student‑centered housing services. This role supervises professional and student staff, manages critical systems and processes, and maintains strong partnerships with university stakeholders to enhance service delivery and the student residential experience.

The Associate Director contributes to a culture of excellence and innovation, and supports the broader mission of Housing Services through data‑informed decision‑making, operational stewardship, and commitment to student success.

• You’ll be joining the Housing Services team; a department centered on administrative excellence for the on‑campus residential experience.
• You’ll be reporting to the Director of Housing Services, in a Regular twelve‑month, 100% administrative professional appointment.
• You will be responsible for the occupancy management and desk operations functional areas.
• You will have the chance to grow and take advantage of the developmental plan with opportunities to advance within the department and the division.
• You will be offered a base compensation package along with a comprehensive benefits package which includes health insurance, paid leave, retirement, tuition assistance, VT discounts, and so much more.

• Master’s degree in Higher Education, Student Affairs, Business, Public Administration, or related field; or Bachelor’s with equivalent experience.
• Demonstrated experience in housing operations (occupancy management, assignments, contracts, or related areas).
• Experience supervising professional staff.
• Experience with database systems and reporting tools; familiarity with housing management systems.
• Strong analytical, organizational, and problem‑solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a dynamic environment.
• Knowledge of housing compliance regulations and best practices.

• Experience with Star Rez housing software.
• Experience with SQL, data analytics, and reporting tools.
• Experience in a large, complex university housing system.

Salary: $60,000 – $72,000 per year, commensurate with experience.

Benefits:
Health insurance, paid leave, retirement, tuition assistance, VT discounts, and additional benefits as described in the full posting.

Work Schedule:

Non‑traditional, including evenings, weekends, and on‑call responsibilities.

The successful candidate will be required to have a criminal conviction check as well as a driving check with a safe driving record.

Overtime Status:
Exempt – not eligible for overtime.

Appointment Type:
Regular.

Hours per week: 40.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Sarah Schuster at sdavis
15 during regular business hours at least 10 business days prior to the event.