Customer Service Associate

Job Overview

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

• Assist customers with questions and recommendations.
• Manage sales transactions while working an assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well‑stocked and recover merchandise.
• Receive merchandise, help with unloading trucks, and replenish stock in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Perform other duties as assigned.

• High school diploma or equivalent preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment highly preferred.
• Ability to follow instructions and interpret operational documents required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills required.
• Strong organizational and communication skills required.
• Strong problem‑solving and decision‑making skills required.

We offer medical, pharmacy, dental, and vision insurance. Additional benefits include Employee Assistance Program, retirement plans, educational assistance, and other programs to support employee health, wealth, and well‑being.

Employment is at‑will. This job specification is not a contract of employment and may be modified to meet evolving business needs. The position is part‑time and located at 1341 South Main Street, Blacksburg, Virginia, 24060‑5525.

We are an equal‑opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities. In accordance with local laws, minors may be considered for employment in certain roles.