Case Manager for Residential Well

Job Description

When was the last time you changed the world? In Virginia Tech’s Division of Student Affairs, that’s exactly what we’re doing every day—guiding, nurturing, and supporting students as they learn and grow into the leaders and world‑changers of today and tomorrow.

We’re currently searching for a Case Manager to join our Residential Well‑being team in Blacksburg, VA to help us in our mission. If you’re committed to advocating for students facing obstacles in their lives, please keep reading.

• Join the Residential Well‑being team; a department centered on creating intentional residential communities that are characterized by belonging, flourishing, compassion for self and others, and meaningful engagement.
• Report to the Managing Director for Residential Well‑being and the Associate Dean of Students, Case Management Services, in a Regular twelve‑month, 100% administrative professional appointment.
• Work closely with the Managing Director, Dean’s team, Housing Services, Cook Counseling Center, and other Residential Well‑being and university partners to support coordinated care and advocacy for students facing obstacles in their lives.
• Serve as a primary point of contact for identifying students who need support, including mental‑health issues, relationship conflicts, social adjustment, financial needs, academic challenges, and family concerns, among others.
• Triage issues; provide referrals; coordinate and communicate with partners; ensure follow‑up; and maintain thorough, accurate, and timely documentation.
• Work closely with Care Team, Student Conduct, and the Office of the Office for Civil Rights Compliance & Prevention Education to coordinate care and elevate issues and concerns, as needed.
• Have the chance to grow and take advantage of a developmental plan with opportunities to advance within the Department and the Division.
• Expect a base compensation package between $48,000 – $50,000 with an on‑campus apartment or $54,000 – $56,000 with cash, along with a comprehensive benefits package which includes health insurance, paid leave, retirement, tuition assistance, VT discounts, and more.

• Bachelor’s degree plus 2 years experience in a human services field or a Masters degree in social work, counseling, psychology or a related field.
• Experience advising and/or providing advocacy for individuals and managing confidential and sensitive information with a high level of discretion.
• Demonstrate a positive outlook and the ability to work through obstacles, solve problems, maintain calm, and think outside the box in situations with a high degree of ambiguity.
• Ability to interpret and apply policies and procedures through a student‑centered lens and to identify and address institutional barriers.
• Demonstrate a deep commitment to inclusive and diverse practices that recognize intersectionality and multiple identities in support of student well‑being and development.

• Experience advising and/or providing advocacy for students in a higher education environment.
• Knowledge of student‑development theories and current issues college students face.
• Experience working with diverse populations of individuals in a complex, institutional setting.

Base compensation: $48,000 – $50,000 with apartment or $54,000 – $56,000 with cash, plus comprehensive benefits including health insurance, paid leave, retirement, tuition assistance, VT discounts, and more.

Monday – Friday 9:00 am – 5:00 pm; plus on‑call nights and weekends. Hours per week: 40.

The successful candidate will be required to have a criminal conviction check.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

For inquiries regarding non‑discrimination policies, contact the Office for Civil Rights Compliance and Prevention Education at 540‑231‑2010 or Virginia Tech, 220 Gilbert Street, Suite 5200, Blacksburg, VA 24061.

If you are an individual with a disability and desire an accommodation, please contact Robin Atkins at atkinsrw during regular business hours at least 10 business days prior to the event.