Scheduling Coordinator at Dental Kidds Blaine, MN

Position Overview

Dental Kidds - Scheduling Coordinator (Blaine, MN)

Dental Kidds is seeking an energetic Scheduling Coordinator to serve as the front desk face of a pediatric dental practice. This role involves greeting families, managing phone calls, scheduling appointments, maintaining patient records, and ensuring smooth patient flow.

• 401(k)
• Short-term Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off

• Greet visitors and patients entering the practice and alert appropriate staff of patient arrivals.
• Answer telephone, route calls, provide information, and take messages according to practice procedures.
• Schedule and adjust patient appointments to maximize patient care.
• Establish, maintain, and keep patient files and records up to date.
• Communicate with patients regarding financial options in line with financial protocol.
• Reconcile financial records by receiving and recording patient payments.
• Prepare correspondence, memos, referral letters, and other documents as requested by the doctor.
• Use a computer or fax to transmit information or documents when requested.
• Keep the front desk and reception areas clean.
• Organize magazines to keep them current and neat.
• Water the plants.
• Perform necessary duties associated with checking patients in and out.
• Call patients the day before to remind them of a scheduled appointment; monitor the automatic communication system and maintain accuracy.
• Send prior authorizations on a daily basis.
• Adhere to all safety and health regulations.
• Monitor the schedule regularly, adjust the schedule as necessary, and reschedule patients as needed.
• Keep staff and doctors informed of scheduling problems, issues, or concerns.
• Register new patients, provide necessary paperwork (welcome letter, HIPAA documents), and ensure all required documents are completed.
• Utilize the Recare Protocol to reactivate patients.
• Send postcards and make calls according to the Recare System Protocol.
• Follow up on unscheduled treatment by calling parents with an estimated patient portion and scheduling treatment.

• Knowledge of appointment coordinator procedures.
• Knowledge of English composition, grammar, spelling, and punctuation.
• Skill in using standard office equipment (telephones, calculators, copiers, fax machines, computers, and software such as MS Excel, Word, Practice Management software).
• Ability to maintain composure and professionalism when exposed to stressful situations.
• Ability to engender trust from doctors, co-workers, and patients.
• Ability to work cooperatively with management, staff, and patients.
• Ability to prioritize, organize, and complete tasks in a timely and independent manner.
• Ability to accept constructive criticism.
• Ability to understand and follow written and verbal instructions.
• Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.
• Ability to communicate and express thoughts and ideas competently.
• Ability to quickly grasp relevant concepts regarding duties and responsibilities.
• Ability to greet visitors professionally and courteously.

• High school diploma or equivalent.
• Minimum of 1 year of relevant experience in the dental profession.

• May be required to lift up to 50 lbs.
• Active movement throughout the day: sitting, walking, standing, squatting, bending, stooping, reaching.
• Vision: close vision, depth perception, and the ability to adjust focus.
• Hearing: able to satisfactorily communicate with patients, doctors, and other staff members.
• Finger dexterity required to access, enter, and retrieve data using a computer keyboard or operate equipment.
• May be required to administer first aid or CPR.
• Occasional exposure to toxic or caustic chemicals and radiation.
• Exposure to moderate noise levels.
• Exposure to hectic, fast-paced, high-anxiety environments.
• Additional or different duties may be assigned occasionally at the employer’s discretion.