Administrative Assistant - Inspections

SUMMARY

This position performs routine administrative functions related to building permits, inspections, and overall customer service. The Administrative Assistant is often the first point of contact for customers in person, over the phone, and via email, and as such must have strong interpersonal communication skills and a keen eye for detail.

This position will work 16 hours a week, Monday-Friday.

Hiring Range - $28.49 - $32.26 per hour

Full Salary Range - $28.49 - $39.87 per hour

Receive and review online stand-alone permit applications:

• Review permit applications and plans for content, requirements, and completeness.
• Evaluate applications to determine if they can be immediately processed.
• Forward plans to the Building Inspectors for plan review as needed.
• Process building permits using Permit Processing software. Review supporting documentation, permit fee calculations and approvals for completeness and accuracy.
• Process payments for permits including credit cards, checks and cash payments, and perform daily balance and reconciliation of receipts.

Schedule inspections while considering permit status, order of inspections, and status of previous inspections. Answer general questions relating to status of permits, permit requirements, status of inspections results (pass/fail).

Assist customers at the counter, on the phone and via email, and answer questions related to the building permit process, when permits are required, what documents are required for the various types of permits, expiration of permits, permit fees, required inspections and other basic building code information.

Maintain all applications, blueprints, supporting documentation, and records through prompt, accurate and efficient electronic document management.

Operate and maintain various office machines, such as calculator, printer, multi-function copy/scanners and large format scanning equipment, to support the efforts of Community Development.

Performs routine functions utilizing Microsoft Word, Excel, Outlook, and Access, permitting software, Adobe, and OnBase document management software.

Fosters an inclusive work culture and advances the City’s diversity, equity, and inclusion goals.

Maintain and foster an environment, which facilitates the Exceeding Expectations (professional, responsive, leaders) philosophy of the City.

Performs other duties/projects as assigned or apparent.

Use knowledge base and resources to make informed decisions.

Analytical, and detailed thinking to ensure accurate information is received and processed.

Basic understanding of building construction.

Ability to work in a fast-paced environment and multi-task when required.

Ability to accurately handle cash, checks and credit cards.

Be able to read and understand correspondence, memoranda, and materials.

Must be able to effectively represent the organization, department, and administrative operations to management and the public.

Demonstrated effective written and oral communication skills.

Ability to make accurate arithmetic computations.

Skill in the use and care of calculator, personal computers, printers, and other office equipment, and working knowledge of computer software.

Must have the ability to accept criticism and/or discipline; must have tact and diplomacy; must be fair and unbiased; must strive to promote a cooperative atmosphere in the department; must have positive attitude.

Must have commitment to the organization; willingness to take initiative; dependability; maturity in relationships with others.

Must represent the organization to other agencies, staff, and citizens with a courteous, helpful, accurate and business-like attitude in all telephone and personal contact.

Must have…