Senior Account Manager

Responsibilities

• Act as senior point of contact for clients on day-to-day matters. Cultivate and maintain strong relationships with clients, ensuring expectations are understood and exceeded.
• Lead client meetings, presentations, and workshops to review campaign performance, discuss strategic initiatives, and identify opportunities for growth.
• Deliver best in class service to our clients, understand clients’ brands, business objectives, and industry dynamics to develop strategies and solutions that drive business growth.
• Identify and communicate potential client efficiencies in procurement patterns, buying cycles, product category focus, sustainability, and alternative POS/Premium development.
• Drive client sales, ensuring that profit budgets are exceeded and that all costs related to your team orders are strictly controlled.
• Drive thought leadership, identifying and driving innovation that could deliver for clients.
• Monitor all activity to ensure all deliverables are on target, on brand, and delivered on time, to the highest standard of quality and within budget.
• Manage multiple projects simultaneously. Independently manage priorities and lead well under pressure. Escalate challenges and offer solutions to the AD or BD effectively.
• Coordinate effectively and collaboratively with all internal teams and external partners ensuring all sign-offs and deadlines are met in accordance with critical timelines.
• Execute our Sustainability agenda and achieve key metrics concerning GHG emissions, water consumption, recyclability, and more.
• Collaborate with clients to understand their preferences, brand guidelines, and campaign objectives, translating them into clear and actionable briefs for internal teams.
• Review and provide feedback on creative concepts and samples ensuring they align with client expectations, brand standards, and project requirements.
• Analyze management information, financial, and sales reports to ensure achievement of internal objectives and client SLAs.
• Prepare regular reports and presentations for clients, summarizing project outcomes, key insights, and providing strategic recommendations for future planning and optimization.

• 7+ years of experience working for a print/promotional product, marketing agency, or procurement outsource agency, servicing CPG/retail client brand teams.
• Experience with POS procurement, production, and planning preferred.
• Prior leadership/management experience required.
• Proven success growing and maintaining business and driving top-line revenue growth and margin enhancement.
• Extensive experience engaging and influencing cross functionally, particularly across multiple client marketing / brand teams and internal supply chain teams.
• Exceptional detail-oriented skills; proficient in Excel, Word and PowerPoint.
• Strong project management skills.