Healthcare Customer Service Reps - In Saint Cloud​/Sartell

Job Description

Job Description:

• This is a 3rd party Rev Cycle company, so the customers they will be speaking with are patients of different healthcare providers.
• They will answer general questions about a bill that was received, take payments, or perform research on bill statuses.
• This is NOT a collections position, but they will speak to patients about funds owed and help them resolve accounts.
• They work within Epic. Experience isn't required, but desired and can equate a higher starting pay rate.

Main Position Details:

• Start: 9/30
• Pay: $17.00. $1.00-$3.00/Hr raise once permanent based on performance
• Schedule:
  
  Monday - Friday 7am - 7pm (assigned 8-Hour shift)
• Location:
  
  Sartell, MN. Will be remote after 3 months

Additional Skills &

Qualifications:

• Customer service is the number one qualification.
• Call center experience is desired, but they have had success with retail people as well.
• Must be comfortable with technology/computers.
• They work in multiple systems on dual monitors, so they must be able to type/talk/listen/navigate all at once.
• EPIC experience is definitely a plus

This position will be measured on 3 basic things:

• Schedule adherence/attendance
• Quality (QA scores)
• Calls per hour

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.