Club Manager

Job Title: Club Manager

Reports to: District Manager

Status: Full Time – Supervisor / Exempt / Non-Exempt

Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure all team members provide excellent customer service at all times.
• Perform front‑desk tasks such as greeting and welcoming members, conducting gym tours, and handling member service issues and questions.
• Provide support to team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel staff performance to achieve company standards.
• Ensure prompt opening and closing of the gym.
• Educate staff on current marketing promotions.
• Complete manager portion of onboarding in Paycom for all new hires.
• Guarantee the club is open and staffed during all hours of business.
• Ensure that staff, including yourself, implement and adhere to all company policies and procedures.
• Order supplies and track inventory.

• Customer Service:
  Communicate and interact with customers (including coworkers and the public) in a way that exceeds their needs.
• Listening:
  Actively listen to customers, empathize, and collaborate to solve problems.
• Problem Solving:
  Recognize and define problems, analyze relevant information, encourage alternative solutions, and seek assistance when needed.
• Diplomacy:
  Demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication:
  Maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings.

• Honesty and a strong work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Ability to lift up to 50 lbs less than 30% of the time.

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Vision insurance
• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for self and one family member or friend
• Team Member Support Team
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• Health Savings Account (HSA)
• Advancement Opportunities

$47,500.00 per year