Customer Service Rep

Job Title
:
Fulfillment Associate / Customer Service

Job Location
:
St Cloud, Minnesota 56303 (Onsite)

Duration
: 6 - Months

Under direct supervision, assist internal/external customers and/or vendors with order fulfillment and problem resolution. Understand, demonstrate, and explain service offerings, procedures, processes, methodologies and delivery options as well as jurisdictional requirements to customers, team members and/or vendors.

• Develop strong relationships with internal/external customers, vendors and jurisdictional agencies
• Perform searches, document retrieval, document preparation and execution, filings and/or recordings at all jurisdictional levels
• Assist internal/external customers and/or vendors with order fulfillment and problem resolution
• Understand, demonstrate, and explain service offerings, procedures, processes, methodologies and delivery options as well as jurisdictional requirements to customers, team members and/or vendors
• Make well informed and timely decisions to meet client expectations and requirements
• Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings and financial results
• Challenge existing procedures and processes regarding the delivery of services, service offerings, and make recommendations to enhance and improve upon them with the objective of increasing team efficiencies and making overall improvements to customer and employee satisfaction
• Assist customers, team members and/or vendors with training on all products, jurisdictional requirements and company databases using a consultative approach

• Associate’s degree from an accredited college/university and/or a minimum of one year of customer service experience in a fast paced, multi-functional customer focused environment
• Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred
• Proficient with MS Office Suite applications including Word, Excel and Outlook along with excellent data entry skills
• Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal
• Ability to multitask and demonstrate ability to problem solve
• Excellent analytical, organizational, time management and problem-solving skills with the ability to work in a fast-paced, high-energy environment

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.