AWS Chat Product Manager

Responsibilities

• Participate in Agile ceremonies (daily stand-ups, sprint planning, backlog refinement, demos) and actively support team delivery
• Break down complex requirements into manageable work streams and ensure alignment on priorities
• Act as primary liaison between business stakeholders and development teams, ensuring shared understanding of product vision
• Partner with engineering teams to deliver enhancements including:
  Chat functionality requirements, system integrations across digital platforms and AI-driven chatbot and automation capabilities
• Translate business needs into user stories and acceptance criteria, ensuring clarity and execution readiness

• Bachelor's degree or equivalent work experience
• Typically three or more years of related experience
• Experience in AWS-based tools or cloud-enabled chat environments
• Strong understanding of how chat capabilities integrate with broader systems and digital experiences
• Strong communication skills with ability to translate between technical and non-technical audiences
• Demonstrated ability to prioritize and manage a complex product backlog and organize high-volume work effectively
• Well-developed ability to develop and articulate a product vision that supports outcomes, value and prioritization of work
• Thorough understanding of the Lean/Agile mindset
• Demonstrated leadership and interpersonal skills including ability to collaborate with and empower teams
• Standard industry certifications such as SAFe, CSPO, or PSPO are preferred

• SAFe
• CSPO
• PSPO