Blaine Brothers - IT Help Desk

Helpdesk Support

Purpose:

We are seeking a dependable and customer-focused Helpdesk Support Specialist to provide first-level technical assistance to internal users across the organization. This role is responsible for resolving common hardware, software, network, and access-related issues while delivering timely, professional support that enables employees to work efficiently and securely. The ideal candidate demonstrates strong troubleshooting skills, a service-oriented mindset, and the ability to communicate technical concepts clearly to non-technical users.

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Hours:

Monday through Friday 7am-4pm

• Provide technical support and troubleshooting assistance for desktops, laptops, mobile devices, applications, and peripheral equipment
• Respond to support requests via phone, email, ticketing system, chat, or in person
• Diagnose and resolve basic hardware, software, operating system, and network connectivity issues
• Install, configure, and maintain computer systems, software applications, and authorized devices
• Support security systems, phone systems, printers, and other office technology as required
• Educate users on IT procedures, best practices, and proper use of technology
• Accurately document incidents, requests, and resolutions in the helpdesk ticketing system
• Follow established helpdesk processes, escalation paths, and service level expectations
• Escalate complex or unresolved issues to higher-level IT staff as appropriate
• Collaborate with other IT team members to ensure smooth daily operations
• Provide on-call or after-hours support as needed
• Travel to company branch locations as needed to provide hands-on support
• Maintain confidentiality and protect sensitive company and customer information
• Perform other related duties that support the goals of the organization

• Critical Thinking
  - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Speaking
  - Talking to others to convey information effectively.
• Active Listening
  - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Complex Problem Solving
  - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Reading Comprehension
  - Understanding written sentences and paragraphs in work related documents.
• Coordination
  - Adjusting actions in relation to others' actions.

• Oral Comprehension
  - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Problem Sensitivity
  - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Oral Expression
  - The ability to communicate information and ideas in speaking so others will understand.
• Deductive Reasoning
  - The ability to apply general rules to specific problems to produce answers that make sense.
• Written Comprehension
  - The ability to read and understand information and ideas presented in writing.
• Information Ordering
  - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Blaine Brothers was founded in 1979 and has now been serving the transportation industry for over 35 years. Two brothers began with the mission to provide quality service and build quality relationships. Blaine Brothers has since grown and expanded to meet the needs of our clients. In 2006 the Blaine Brothers Minneapolis location constructed and moved into a 58,000 square foot facility located in Blaine, Minnesota.

Our team of professionals offer our clients solutions to the variety of challenges they face. With services offered 24/7 and the facility being open 24/5, superior…