Team Leader, Management

Team Lead – Sky Zone

Full‑time, onsite position in Operations. Reports to the General Manager.

Team Lead is a hands‑on, early‑leadership role designed for high‑potential individuals ready to step up. You’ll rotate through key operational areas—Sales & Service, Parties & Events, Food & Beverage/Facilities—to gain responsibility, leadership experience, and the skills to run a shift like a pro.

• Leadership & Operations – Act as Manager on Duty when the GM/OM are absent, ensuring operational excellence, safety compliance, and team accountability. Coach, support, and delegate to team members across all departments. Step into any operational area as needed to maintain seamless guest experiences.
• Guest Experience & Sales – Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings. Create memorable guest interactions by modeling service excellence and mentoring team members.
• Safety & Compliance – Enforce all safety policies and complete incident reports. Ensure opening, closing, and shift procedures are executed consistently and accurately. Maintain cleanliness and operational readiness of the park.
• Rotational Leadership Development
  • Sales & Service Lead – Drive front desk performance and membership sales, coach team members, and deliver consistent guest satisfaction.
  • Parties & Events Lead – Oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upsell opportunities.
  • F&B & Facilities Lead – Manage inventory, ordering, health and safety standards, maintenance of equipment and cleanliness, and lead facilities projects.
• Part‑time Flex Lead (not all locations) – Available mainly on weekends to help drive service and engagement; rotates as needed to cover breaks and time off for other leads.

• At least 18 years of age
• Minimum 2 years of progressive experience in operations or guest‑facing roles, preferably in a fast‑paced environment
• Prior supervisory or leadership experience
• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred
• Basic proficiency with technology, including POS systems and Microsoft Office Suite and Teams
• Availability to work evenings, weekends, and holidays
• Reliable, self‑motivated, organized, and eager to grow into higher responsibility
• Strong interpersonal and communication skills with ability to motivate, coach, and positively influence others
• Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance
• A hands‑on, team‑first mindset, quick to jump in where needed
• Strong sense of personal ownership and lead by example
• Sound judgment, respectful, calm, and coachable in high‑pressure moments
• Ability to move throughout all areas of the park, interact with guests and team members in a high‑energy environment; lift and carry a minimum of 20 pounds as needed

Base pay is $16.00 per hour based on qualifications, experience, and performance.

Full‑time employees receive a competitive benefits package including medical, dental, and vision coverage and a 401(k) plan with company matching (eligibility based on age and tenure).

Circus Trix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.