Quality Assurance Advisor

Come join our life-changing team building hope, resilience, and well-being as a Quality Assurance Advisor!

Shift Details: FT - 40 hours per week

Schedule: Monday-Friday during normal business hours

About the Job:

The Quality Assurance Advisor provides independent oversight, monitoring, standardization, and implementation of compliance, quality assurance, and quality improvement practices across all Youth Residential Services programs. This role functions as an independent authority to ensure adherence to regulatory requirements, licensing standards, organizational policies, and program excellence, operating with a high degree of accuracy. This position is responsible for establishing compliance systems, conducting audits, monitoring outcomes, and monitoring implementation of corrective actions by program leadership.

• Ensure compliance with all applicable regulatory and licensing standards including DHS requirements, accreditation standards, contract expectations, and organizational policies. At the department level, oversee and coordinate licensing reviews, audits, investigations, and accreditation processes.
• Develop and implement standardized compliance and quality assurance systems including audit tools, monitoring processes, and performance indicators. Ensure consistency of compliance practices across all programs.
• Conduct program level compliance reviews and audits of documentation, incident reports, and required regulatory documentation to ensure completeness, accuracy, and adherence to standards.
• Lead audits, reviews, investigations, and accreditation activities to assess compliance with DHS, licensing, CARF, contractual, and organizational requirements.
• Ensure programmatic corrective actions are implemented, monitored, and sustained while providing data-driven recommendations to senior leadership.
• Conduct observational audits of program practices to evaluate compliance with service delivery standards, regulatory requirements, and established procedures.
• Analyze compliance and outcome data, identify risks and systemic issues, and drive corrective actions and continuous quality improvement initiatives.
• Audit administrative processes including grievance procedures, reporting requirements, and internal compliance practices to ensure efficiency and alignment with regulatory expectations.
• Conduct compliance reviews of personnel records limited to verification of required documentation, training records, and credentials for assurance of compliance with policy, regulations, and practice standards.
• Maintain and improve policies, procedures, documentation systems, EHR processes, and compliance-related training to support regulatory readiness and program excellence.
• Oversee systems for collection and analysis of client satisfaction and outcome data as part of compliance and quality assurance processes.
• Partner with the organizational compliance support function to promote alignment across service lines and support CARF accreditation requirements.

• Bachelor's or Master's Degree in Human Services, Social Work, Healthcare Administration, or a related field.
• Minimum 5 years of direct experience in compliance, quality assurance, licensing, auditing, or regulatory oversight within a residential services setting.
• Understanding of mental health services, residential programming, and evidence-informed practices relevant to youth-serving programs.
• Demonstrated ability to interpret and apply Minnesota DHS licensing requirements, CARF accreditation standards, and other applicable regulatory requirements within a residential services setting.
• Experience conducting audits, evaluating compliance, quality assurance, and program data to identify trends, assess risk, and develop actionable recommendations.

• 403(b) Retirement Plan
• Employer Paid Life Insurance and Long-Term Disability
• Quality Training, continuing career education, and leadership programs
• Paid Time Off (Vacation, Holiday, & Sick Days)

Volunteers of America Minnesota is a nonprofit health and human services organization that annually serves more than 25,000 children, adolescents and their families, older adults, students, persons with disabilities and special needs, and adults completing incarceration. Since 1896, we have helped people gain self-reliance, dignity, and hope.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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