Store Manager at Ross Stores Blaine, MN

Job Overview

Ross is a leading off‑price retail chain with over 2,200 stores, offering high‑quality brands at extraordinary savings. This role is responsible for supervising all aspects of a Store’s operations, ensuring compliance with company standards, and leading the team to achieve sales and profit goals in a friendly shopping environment.

• Lead all Store operations, ensuring company standards and best practices are consistently met.
• Staff, train, and develop leadership teams and associates to deliver desired sales and profit results.
• Manage Stockroom, Front End, and Sales Floor operations to ensure merchandise flow and proper expense control.
• Analyze Store reports, evaluate controllable expenses, and develop action plans for variance.
• Schedule associates to meet business objectives and ensure compliance with payroll and scheduling policies.
• Recruit, train and develop Assistant Managers, Area Supervisors and non‑exempt associates, reducing turnover through retention tools and incentives.
• Address personnel and performance issues, including coaching, progressive discipline and termination when necessary.
• Ensure compliance with Ross personnel policies, State, Local and Federal regulations, and the Loss Prevention Awareness Program.
• Maintain a safe and secure environment, ensuring all associates understand emergency operating procedures.
• Provide excellent customer service, supervise associates in register and customer service desk, and execute merchandise presentation programs.
• Maintain store appearance, cleanliness and housekeeping standards, reinforcing the Dress Code and Company brand.
• Oversee merchandise processing, recovery, sizing and markdowns in line with company best practices.
• Lead annual inventory procedures and monitor stock‑out policies.

• Lead all company best practices and maximize productivity by minimizing steps and touches.
• Accept special assignments as directed by leadership.
• Responsible for payroll administration, including daily punch edits, associate scheduling compliance and payroll reporting.

• Recruit, hire, train, and develop Assistant Managers, Area Supervisors and associates.
• Reduce store turnover through selection, training and motivation.
• Ensure all required training courses are prioritized and completed on time.
• Co‑manage personnel issues, advising the District Manager when needed.
• Maintain compliance with all state, local and federal regulations.

• Lead all expenditures to stay within budget.
• Control payroll hours and adjust to current business trends.

• Maintain adherence to company safety policies and ensure safety of associates and customers.
• Ensure associates understand emergency operating procedures.

• Treat all customers, associates and leaders with respect and professionalism.
• Supervise and coach retail associates in efficient, friendly service at registers and service desks.
• Model a professional appearance in accordance with the company Dress Code.
• Represent and support the company brand at all times.
• Maintain a clean, neat and easy‑to‑shop environment.

• Ensure recovery, sizing and markdowns are completed per company standards.
• Present merchandise according to company merchandising guidelines.
• Manage merchandise processing to the sales floor within the expected timeframe.

• Train associates on loss prevention programs to achieve store shortage goals.
• Safeguard confidential information, cash, credit card information and merchandise.
• Maintain a strong customer service presence on the sales floor.
• Lead the annual inventory process, preparing and executing inventory guidelines.
• Monitor mark‑out‑of‑stock policy for proper administration.

• Manage work processes.
• Business acumen.
• Plan, align, and prioritize.
• Build talent.
• Collaborate.
• Lead by example.
• Communicate effectively.
• Ensure accountability & execution.

• Five or more years of store management experience in a retail environment.
• High level of customer service skills.
• Ability to lead, manage, motivate and communicate…