Field Service Technician Team Lead - Industrial Refrigeration

Field Service Technician Team Lead - Industrial Refrigeration Exp Required

Free day to volunteer

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines heritage and innovation to build lasting careers with an average tenure ranging from 5 to over 11+ years.

• Creates an inspiring team environment with a culture of open communication.
• Monitors team performance and reports on metrics.
• Delegates tasks and sets deadlines.
• Discovers training needs and provides coaching.
• Actively listens to team members’ feedback and resolves any issues/conflicts, at times with branch manager’s support.
• Performs field service duties as a specialist and capable of performing all field service technician III tasks, including:
  • Provide troubleshooting support to improve machinery operation with respect to plant/refinery operation.
  • Proficiently train customers on the operation of the equipment.
  • Act as a mentor to junior technicians by providing on‑the‑job training, assuring work is completed correctly, and providing the branch manager feedback on performance and suggestions.
  • Respond to customer requests and field dispatches.
  • Meet with customers at site to discuss the nature of the service or repair.
  • Provide advanced technical support and perform advanced troubleshooting on compressor packages, electrical & control systems, and refrigeration systems.
  • Perform retrofitting of industrial control panels across multiple manufacturers.
  • Complete routine maintenance or repair in accordance with ANSI/IIAR-6 2019, where applicable.
  • Inspect machinery to confirm proper working order.
  • Provide preventative maintenance suggestions.
  • Discuss work completed with customers.
  • Submit all time sheets, expense reports (within 30 days), service tickets, start‑up reports, inspection reports, and other required paperwork within the required timeframe.
  • Provide after‑hours telephone troubleshooting support.
• Performs other duties as assigned.

• Minimum of a high school diploma or GED required.
• Technical school certification in refrigeration or a similar field is preferred.
• ANSI / IIAR-6 certification required or must obtain certification within 1 year.
• RETA CIRO Certification is preferred.
• Minimum of 10 years of experience in industrial refrigeration.
• Capability to read P&IDs and electrical schematics.
• Strong mechanical and electrical aptitude.
• Knowledge of major components of a refrigeration system.
• Advanced knowledge of screw and piston type compressors and their packages.
• Advanced working knowledge of electrical systems, wiring, and control schemes.
• Advanced working knowledge of industrial control panels.
• Ability to act as a trainer/mentor to junior field service technicians.
• Ability to travel 90% of the time.
• Typical base pay range: $56.00 – $67.00 per hour, with variations by location.
• Eligibility for additional rewards such as discretionary bonus and/or equity awards.
• Position is based in the United States; no visa or work sponsorship offered.

GEA is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status, or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will receive special consideration if equally qualified.