Front of House Lead​/Douglas Lodge Dining Room Lead Worker

Job Title: Front of House Lead /  Lodge Dining Room Lead Worker

Job Class: Natural Resources Douglas Lodge Dining Room Lead Worker

Agency: MN Department of Natural Resources

Job : 93530

Location: Itasca State Park

Telework Eligible: No

Full/Part Time: Part-Time

Regular/Temporary: Seasonal

Who May Apply: Open to all qualified job seekers

Closing Date: 09/30/2026

Work Shift/

Work Hours:

Rotating Shift

Days of Work: Varies

Salary Range: $21.41 - $29.22/hour

Bargaining Unit/Union: 203 - Service/AFSCME

Work Area: Itasca State Park

FLSA Status: Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities: Yes

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Established in 1891, Itasca is the oldest state park in Minnesota and one of the first state parks in the country. Home to the Headwaters of the Mississippi River, the park is one of the top tourism attractions in the Upper Midwest. Itasca State Park operates 7 days a week with visitors on‑site 24 hours a day year‑round.

This announcement will be used to fill multiple positions throughout the 2026 season at Itasca State Park. The DNR is currently seeking multiple part‑time Front of House Leads to provide lead worker duties for the Food Services operations at Itasca State Park. Normal anticipated season dates are from beginning of May through mid‑October. Work hours vary, and workdays include evenings, holidays, and weekends.

Housing may be available.

• Serve as a lead worker to direct service staff in food service operations, including preparing and closing the front of house, assigning workstations, rotations, and cleaning duties, scheduling breaks, and training and assessing ability and knowledge of staff.
• Greet and direct the flow of customers. Ensure guests are seated, presented with menus and special features in a timely manner, and assist direct service staff with other tasks as needed.
• Attend to simple and moderate level guest complaints, escalating issues to a supervisor when necessary.
• Bring restaurant point of sale system online and close out each day; open and close register; reconcile cash and charge slips with guest checks; compile information, counts, etc.
• Provide up to date and complete information to park visitors.
• Perform clerical duties.
• Clean work areas to ensure the safety of co‑workers & guests.

• Must be 18 years old by start date, as required by law, to serve alcoholic beverages.
• Math skills sufficient to calculate bills, provide accurate change, and reconcile cash register receipts accurately.
• Proficient in the use of computers (word processing, spreadsheets, POS, internet, and email).
• Knowledge of safety and accident prevention measures sufficient to identify safety hazards, make necessary repairs, and/or alert appropriate personnel.
• Organizational and interpersonal skills sufficient to work as a productive member of a team.
• Oral, written, and customer service communication skills sufficient to effectively communicate complex information to a wide variety of audiences and meet expectations and requirements of staff and customers.
• Conflict resolution/human relation skills sufficient to negotiate, resolve issues, read situations, and settle disputes equitably by finding common ground and cooperation.
• Time management skills sufficient to make decisions and meet deadlines sometimes with incomplete information, under tight deadlines, and pressure by unforeseeable events and/or emergencies.
• Ability to coordinate multiple tasks simultaneously and manage frequent change, delays, or unexpected events by adapting, recommending, and/or developing appropriate alternative solutions.
• Ability to provide leadwork sufficient to control the flow of the dining room and provide crucial communication link with the back of the house and the front of the house to ensure customers are efficiently and…