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Customer Service Representative - Logistics and Warehousing
Job in
Blaine, Whatcom County, Washington, 98231, USA
Listed on 2026-09-03
Listing for:
Express Employment Professionals
Full Time
position Listed on 2026-09-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Customer Service Representative
We are an exciting new logistics and warehousing company establishing operations in Ferndale, Washington, and we're looking for a motivated Customer Service Representative to join our growing team. If you enjoy helping customers, solving problems, and working in a fast-paced environment, we'd love to hear from you!
Key Responsibilities
- Answer incoming customer calls, online messages, and email inquiries regarding warehousing, logistics, orders, returns, and inventory issues.
- Check warehouse inventory levels, delivery lead times, and shipment tracking information to provide accurate customer updates.
- Create and manage service tickets for customer requests, complaints, and special requirements, ensuring timely follow-up until resolution.
- Coordinate with warehouse and sales teams to resolve issues involving lost packages, damaged goods, delayed deliveries, incorrect shipments, or missing items.
- Track and summarize recurring customer feedback and communicate trends to management to improve service procedures and response processes.
- Conduct customer follow-ups to confirm satisfaction and maintain positive customer relationships.
- Deliver professional, friendly, and solution-oriented customer service at all times.
Qualifications
- Previous customer service, logistics, warehousing, transportation, or supply chain experience preferred.
- Strong communication skills (phone, email, and online messaging).
- Ability to multi-task and stay organized in a fast-paced environment.
- Proficient with computers and standard business software.
- Excellent problem-solving and follow-through skills.
- Team-oriented with a positive, customer-first attitude.
Schedule
- Full-Time Position
- Monday–Friday (schedule may vary based on business needs)
What We Offer
- Competitive starting pay: $23.00–$25.00/hour
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Sick Pay
- Paid Holidays
- Career Growth Opportunities
- Supportive Team Environment
- Additional Benefits Available
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