Customs Brokerage Coordinator

Responsibilities

• Provide highest quality service by consistent customer service and resolution to ensure timely release and/or inbound or outbound movement of freight/cargo.
• Provide impeccable customer service.
• Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) to ensure compliance with all applicable laws and regulations relating to customs.
• Anticipate, identify, and resolve problems that could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
• Resolve billing issues, coordinate post‑entry activity on customer's behalf.
• Complete accurate data input or corrections into computer files.
• Perform route‑cause analysis as directed by the Account Administrator.
• Coordinate post‑entry activities on the customer's behalf.
• Manage the entry verification process.
• Access clients' systems (external systems) as necessary.
• Correspond with business partners in various mediums to include written, phone, or e‑mail.
• Produce operational trend reports.
• Keep business partners apprised of the exception process.
• Pre‑alerts – receive and respond as needed per customer SOP.
• Maintain general knowledge of Fed Ex products and services.
• Interact with customers, internal staff/departments and management of all levels.
• Develop and maintain a strong relationship with customer's front‑line personnel.
• Facilitate entry processing, as well as pre‑arrival and post‑arrival exception resolution.
• Perform other duties as assigned.

HS Diploma or GED required. 6 months of brokerage or transportation experience and/or customer-service experience preferred. MS Office, Outlook, office equipment (phone, fax, photocopier, printer, scanner) required.

Excellent communication skills, verbal and written. Organizational skills. Interpersonal skills. Problem‑solving skills.

Handle high volume of work. Handle time‑sensitive work. Ability to work independently with minimum supervision.

Detail oriented. Knowledge in HTS classification & familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise. Paid training provided.

Work schedule:

Tuesday - Saturday: 9:00 am – 5:00 pm MST/PST. This role is HYBRID ONLY. Candidates that live within a 50‑mile radius of Blaine, WA or Sweetgrass, MT. Mandatory overtime may be required during periods of high volume. In addition, working on company‑recognized holidays may be necessary.

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current. Starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job‑related factors.

Permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The company offers eligible employees health, vision, and dental insurance, retirement, and tuition reimbursement.

$17.00 – $22.24

Fed Ex Logistics is an Equal Opportunity Employer including Vets/Disability.

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• Pay Transparency

Fed Ex Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00).

Fed Ex Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.