Account Executive – East Coast

Overview

Location: Remote, ideally from the central Eastern Seaboard –

(New York, Rhode Island, New Jersey, Delaware, Maryland, Connecticut)

Employment Type: Full-Time Permanent

Schedule: 40 hours per week | Monday–Friday up to 25% travel

Seasonal

Note:

Some additional hours may be required during our busiest (and sweetest) Q4 season

Reports To: National Account Manager, Kristina Beal

Dotted Line Reporting: Client Services Manager

Collaborates with: WA-based Promo Sales Team

Welcome to Totally Chocolate Promo

At Totally Chocolate Promo, we pour passion into every gourmet chocolate creation. As North America’s leading decorated chocolate company, we help organizations build meaningful connections through bespoke, engraved chocolate gifts crafted with precision, creativity, and care.

Mission: We exist to deepen the connection between our customers, the distributors, and their end-users

Purpose: We help organizations create memorable, joy-filled connections — one chocolate masterpiece at a time.

Values

• We are leaders who take initiative
• We love our craft and have fun doing it
• We are professional and deliver with precision
• Just as our chocolate is a sweet experience, so too is it important to create a sweet buying experience.

Industry Context

Totally Chocolate Promo operates within the promotional products industry. We are a supplier and manufacturer
, creating all products in-house. Our role is to help distributors sell more effectively by offering storytelling-driven, premium chocolate experiences — not just products.

How We Work

• Team First: We collaborate across departments to deliver exceptional client experiences
• Client Champions: We listen, communicate clearly, and advocate for our partners
• Proactive Problem Solvers: We anticipate challenges and keep projects moving
• Relationship Builders: We focus on long-term value and trust
• Growth Mindset: We celebrate wins, learn continuously, and share responsibility for growth

The Account Executive owns revenue growth across assigned East Coast accounts by managing the full sales cycle, building strong distributor and rep relationships, and converting opportunities into repeatable, high-value business.

This role blends consultative selling, account development, order ownership, and CRM discipline to ensure clients feel supported at every stage of the sales process.

• New revenue and expansion revenue across National and East Coast regional accounts
• Full sales cycle: prospecting, quoting, deal strategy, and closing
• Account relationships and long-term growth planning
• Pipeline health and accuracy in Hub Spot
• Average order value growth through solution-based selling

• Drive revenue growth across all products through relationship-driven sales
• Manage order retention by proactively engaging reorder reports, nurturing accounts, and reviving dormant opportunities
• Identify and execute upsell and cross-sell opportunities with thoughtful, complementary solutions
• Handle all quote types (custom, stock, repeat orders) with accuracy and responsiveness
• Manage new product inquiries and guide clients to best-fit solutions
• Re-engage lost opportunities and inactive accounts
• Act as a trusted advisor by anticipating client needs and providing consultative guidance
• Maintain accurate deal, activity, and account records in Hub Spot
• Give product knowledge presentation on a regular basis or one-on-one meetings with distributors in person or digitally
• Partner with the National Account Manager on key accounts, strategic opportunities, and growth initiatives
• Work closely with the sales team, production, and shipping to ensure order accuracy, timelines, and smooth handoffs
• Share client feedback and market insights to support product development, innovation, and sales strategy
• Support distributors in delivering orders that are accurate, beautifully executed, and on time

Primary role evaluation

• New revenue
• Retention revenue
• Pipeline management and follow-through

Secondary role evaluation

• Meetings and presentation goals
• Accurate and effective order management

• Strong relationship-building, negotiation, and closing skills
• Excellent verbal and written communication
• High level of organization, follow-through, and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Self-starter with a proactive, collaborative, client-first mindset
• Be open to feedback and having open communication for everyone’s success.