Claims Clerk​/Claims Administrator

Our client, based in Bloemfontein, is seeking a detail-oriented and dependable Claims Clerk / Claims Administrator to join their team. The successful candidate will be responsible for managing and processing claims accurately and efficiently, must be able to work well under pressure, and demonstrate the ability to work independently with minimal supervision.

Strong organisational skills, attention to detail, and the ability to meet deadlines in a fast-paced environment are essential for this role.

Minimum requirements

• Matric
• Fluent in Afrikaans and English
• Completed RE5 examinations (Essential)
• MUST have reliable transport
• Minimum of 3 + years' experience within short-term insurance
• Experience on Santam's online "policy center" to adjust policies (Essential)
• Must be able to work independently

Skills required

• Strong attention to detail and accuracy
• Excellent organisational and time management skills
• Ability to work under pressure and meet strict deadlines
• Ability to work independently with minimal supervision
• Good understanding of claims processes and documentation
• Strong administrative and data capturing skills
• Effective verbal and written communication skills
• Problem-solving and analytical skills
• Ability to handle confidential information professionally
• Good interpersonal skills and ability to work with clients and internal teams

Duties and responsibilities

• Receive, register, and process claims in line with company policies and procedures to ensure accurate and timely handling
• Verify all claim documentation for accuracy, completeness, and compliance with regulatory and contractual requirements
• Accurately capture claim information on the relevant systems to maintain up-to-date records
• Follow up on outstanding information and liaise professionally with clients, service providers, and internal departments
• Assess and validate claims within approved limits and escalate complex cases as required
• Maintain comprehensive and organized claim records and files to support auditing and reporting requirements
• Communicate claim outcomes clearly and professionally to clients and relevant stakeholders
• Manage queries and resolve claims-related issues efficiently while maintaining confidentiality
• Ensure compliance with internal policies, regulatory standards, and contractual obligations
• Achieve turnaround times and performance targets while working effectively under pressure
• Perform general administrative duties to support smooth claims operations and accurate reporting

Remuneration

R 16 838,95 Cost to Company

Work hours

Monday - Friday: 08h00 - 16h30

IMPORTANT:

• Applications close 30 January 2026
• If you did not receive feedback within 14 days, please consider your application unsuccessful
• Only applications submitted via the Ditto Jobs platform will be considered
• Only candidates who meet all our client's minimum requirements will be contacted