Supervisor: Credit Control & Client Services

Duties and Responsibilities

• Effectively manage the credit control department within the region
• Effectively manage and oversee the allocated debtor’s book
• Ensure that work is evenly distributed to the Credit Control and Client Services departments
• Supervise, guide and provide direction to the Credit Control and Client Services Teams
• Conduct Performance management, coaching and training of the Credit Control and Client Service departments
• To effectively implement the credit control policy at regional level and ensure full compliance
• Ensure that collections targets are achieved through telephone debt collection
• Liaise with the Regional Secretary, Manager Credit Control and Regional Chief Agent , Returns department and the Legal department as required
• Effectively execute instructions from the Regional Secretary
• Provide Feedback to Regional Secretary on the status of the outstanding of collections
• Ensure that the region always offer excellent customer service
• Ensure all provident fund claims captured and submitted to MIFA are complete and are submitted timeously
• Follow up and resolve outstanding documentation and other issues preventing claims from being ready to process are followed up and resolved timeously
• Ensure that escalated queries are resolved timeously
• Effect employer registration and change of status on the MIBCO system
• Compile and submit monthly reporting to the Regional Secretary

Knowledge / Experience / Skills / Abilities

• Minimum 3 - 5 years of credit control knowledge and experience with at least 2 years’ experience at a supervisory level
• Above average verbal and written communication and listening skills
• Ability to withstand pressure and provide the clients/customers with above average services
• Must at all times be diplomatic and assertive with customers/clients
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results
• Ability to work independently and use initiative along with problem solving abilities
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Must be a good team player and achieve objectives as set out by the Manager
• Must be meticulous in carrying out tasks/instructions etc
• Must have good interpersonal and decision making skills
• Must have good analytical skills with attention to detail
• Strong negotiation and report writing skills
• Experience and knowledge of the MIBCO Main Agreement and Monthly Returns is an advantage
• Strong administration experience
• People management experience in all aspects
• Customer orientated behavior
• Debt collecting experience is essential