Associate Director, Clinical Delivery Management; Hybrid or Office

Updated: Yesterday
Location: Bloemfontein, FS, South Africa
Job : -OTHLOC-4265-2DH

Associate Director, Clinical Delivery Management (Hybrid or Office
-based)

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:

WORK HERE MATTERS EVERYWHERE

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.

Maximizes development of staff through guidance, coaching, training, and performance management. Provides leadership, direction and management to staff related to monitoring, enrollment and/or site management to ensure deliverables are met. Contributes to operational initiatives and continuous improvement. Uses metrics, dashboards, and reports to analyze staff performance for compliance, quality, operational and financial delivery. Serves as a point of escalation for internal and external customers.

• Line Management responsibilities including administrative oversight, professional development, performance appraisals, and mentoring/coaching of staff.
• Reviews workload, utilization, productivity, and quality for staff in reporting chain.
• Manages staff by establishing goals that will increase knowledge and skill levels, and by delegating tasks commensurate with skill level.
• Works closely within appropriate business unit/region to ensure staff performance on studies and correct deficiencies as identified by staff, clients, and auditors.
• Acts as a point of contact for performance related concerns for assigned staff related to monitoring, enrollment and/or site management.
• Provides operational oversight and guidance to support prioritization of activities, reviews and monitors the work performed, metrics compliance, and development of contingency plans, among others.
• May support fiscal management tasks of projects related to monitoring, enrollment and/or site management.
• Support the assessment of overall staff growth and actively participate in the selection and hiring process.
• Proactively works to ensure staff retention and turnover rates remain within expected levels.
• Ensures all staff follows required training and completes the required documentation.
• Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WI) and compliance with federal, local guidelines, and ICH GCP.
• Provides regular compliance updates to management accordingly
• Manages the resource availability and assignment for direct reports, supporting direct reports who ensure assigned projects are suitably resourced and staffing needs are identified in a timely fashion, resolving potential resourcing conflicts to facilitate mutually beneficial resolutions.
• Liaises with resourcing management on active awarded and proposal project assignments.
• Participates…