Customer Service Rep -FMLA

Axelon Services Corporation -  - Responsibilities:
Review and adjudicate leave and/or accommodation requests in compliance with federal, state, and company policies;
Establish eligibility and applicability of leave requests while ensuring timely communication with employees, employers, and other key stakeholders necessary to determine liability;
Maintain active oversight of leave claims from initiation to closure following policies and procedures around timely submission of information and absences;
Provide exceptional customer service while maintaining confidentiality and regulatory compliance requirements;
Meet and exceed Key Performance Indicators and productivity metrics while maintaining quality