Service Mechanical Engineer

We are seeking a hands‑on Staff Mechanical Engineer to support NAA field service and maintenance personnel in elevator repair, maintenance, and troubleshooting.

• Diagnose complex mechanical and electromechanical issues in elevator systems, including bearings, sheaves, traction machines, and rotating equipment.
• Provide field troubleshooting and repair support, including remote and onsite testing, to field mechanics.
• Conduct root‑cause failure analysis (RRCA) for mechanical and electromechanical failures.
• Manage moderately sized and complex projects across multiple disciplines, delivering on schedule and on cost‑savings targets.
• Create product upgrade packages and input to optimize department processes.
• Develop engineering solutions to replace obsolete components and support supply‑chain initiatives.
• Create and update Spare Parts Leaflets (SPLs) and Technical Information Publications (TIPs).
• Generate engineering drawings, tools, parts, and technical documents for repair, installation, and maintenance.
• Participate in change‑notice reviews and provide training to peers, mechanics, and field engineers.

• BS in Mechanical Engineering.
• 15+ years of engineering experience.
• 5+ years hands‑on rotating‑equipment and motor troubleshooting experience (elevator preferred).
• Strong background in bearings, power transmission, and motors.
• Proficiency in engineering hand calculations (torque/HP, bearing life, belt forces, fits/tolerances).
• Experience leading technical projects from concept to sales release.
• Ability to prepare and present reports to senior leadership.
• Strong analytical and problem‑solving skills.
• Excellent organizational, time‑management, and attention‑to‑detail skills.
• Self‑motivated, results‑driven, able to work independently and in a team, manage multiple concurrent projects.
• Knowledge of design/drafting practices, GDT, materials, and processes.

• Experience in the repair and manufacturing industry.
• Knowledge of elevator mechanical components, hydraulic and traction machines.
• Proficiency in PTC Creo and AutoCAD.

5‑10% travel required.

• 401(k) plan with company match and automatic retirement contribution.
• Comprehensive medical, prescription drug, dental, and vision coverage.
• Three weeks paid vacation and paid company holidays.
• Paid sick leave, employee assistance, and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary benefits (legal, pet, home, auto insurance).
• Generous birth/adoption and parental leave benefits with adoption assistance.
• Tuition reimbursement program.
• Performance bonus opportunities.

$116,000–$145,000.

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected class according to applicable law.