Senior Customer Service Representative

Job Title

Pay Rate: $20 per hour Work Mode:
Hybrid

Location:

Bloomfield, CT

Summary:

Handle, review, and administer Family & Medical Leave Act (FMLA) and/or Americans with Disabilities Act (ADA) claims. Adhere to federal and state regulatory and/or company plan requirements. Establish FMLA/ADA workflow procedures and evaluate against appropriate leave plans to make initial claim decisions.

Responsibilities:

Complete eligibility decisions during intake calls and gather pertinent data from employees or other supporting systems. Perform leave-ups as required, including recertification of health condition, intermittent claim tracking, and return-to-work confirmation. Update systems to accurately reflect leave status and ensure appropriate diary documentation exists.

Requirements:

High school diploma. Minimum one year of experience in Absence Management Claims. Experience and strong customer satisfaction focus and attention to detail. Strong understanding of the ADA/AMS process and background. Strong customer service skills are a must.

Preferred

Skills:

Bachelor's degree. Minimum three years of FMLA/ADA claims knowledge of process and procedures.